What’s Under the Hood

DriveTime Family of Brands includes SilverRock, which provides quality warranty and ancillary products, and a customer-friendly claims process. SilverRock offers a variety of ancillary products and administrative services encompassing everything from GAP coverage to vehicle theft and GPS tracking to dealership fleet management. Our ancillary product expertise is proven with over 1 million service contracts, products, and warranties, and over $300 million in claims.

That’s Nice, But What’s the Job?

In short, as an Assistant Director of Product Operations you and your team drive continuous improvement by defining and owning all phases of the process and product life cycle from ideation to implementation. You will partner with cross-functional teams to continue evolving the ancillary product purchase and user experience by improving our enterprise products, processes and systems to support our dealer partners. You’ll lead the identification and valuation of opportunities and problems, determining root causes, identifying gaps and countermeasures, and lead the implementation of process and product solutions that drive strategic initiatives. All along the way you’re communicating and aligning product development with business stakeholders and ensuring the strategy and roadmaps align with the organization’s goals. 

In long, our Product Operations team is responsible for:

• Product vision and ownership of the process and product life cycle including taking projects from ideation to innovation; performing gap analysis, leading project valuation, defining business requirements, determining appropriate solution and approach, launch plan creation, and product adoption assessments
• Proposing roadmap strategies, tradeoff/risk assessments, and owning project definition
• Owning feature creation and delivery to the implementation team, while building a prioritized feature backlog 
• Facilitating and leading discussions with IT, business users, analytics, and vendors to define business requirements and acceptance criteria to ensure efforts are focused on critical needs
• Researching, compiling, and analyzing qualitative and quantitative information to conclude and communicate well-reasoned decisions 
• Establishing schedules, guidelines, and procedures and determining the most effective way to deliver a complete solution to an identified problem 
• Explore and propose different solutions for the same problem, situation, or workflow using your knowledge of business requirements
• Analyzing whether to buy, build, or partner to complete the solution to solve business problems
• Organizing multiple projects at one time that span multiple business units
• Leading a team of Process and/or Product Analysts to improve operational efficiencies and product enhancements

So What Kind of Folks Are We Looking for?

• People with a passion for continuous process improvement, and experience pursuing operational excellence in business processes by moving projects from ideation through to successful implementation.  
• Strong understanding of project management and business analytics to lead those responsible for carrying out these types of functions (process flows, policies & procedures, etc.)
• Exceptional interpersonal skills. Friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business.
• Excellent verbal and written communication skills. The ability to speak and write with confidence, charisma and competence for a wide variety of audiences including the senior leadership team.  You ensure consolidated and cohesive communication from the product team to stakeholders.
• Plays well with others. You will be working in a high-functioning team environment.  We work together to win together. Kindness, smartness, and the ability to get things done.
• A mind for the details. The ability to focus on the details while not losing sight of the big picture.
• Ability to both “lead” and “do.”  Hands-on leader who prides themselves on being a strong communicator, coach, and mentor to the team members you lead.
• Agile in a fast-past environment. We move quickly. Thriving in an environment that never stops is a must.
• Organization and time management skills in spades. You’ll be handling multiple projects and deadlines that will require you to prioritize then re-prioritize… then… re-prioritize again.
• Rebel with a cause. You are always looking beyond the obvious to strive for continuous improvement.
• Takes a hold of the wheel.  You’ll need to take the initiative and be comfortable doing so.

The Specifics

• Bachelor’s degree required; bachelor’s or master’s degree in Product Management, Business, Engineering, or MBA preferred
• Demonstrate experience in developing product roadmaps, creating process flow maps, root cause analysis, new process introduction and change management, advanced problem-solving skills
• 3+ years in Product Management or Product Operations preferred
  • 5+ years of experience in any combination of business operations, Product Management, Product Owner, or Business Analysis roles
• Nice to have:
  • Project Management Professional (PMP) or Certified Product Manager (CPM)

So What About the Perks? Perks matter

• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. 
• But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we all grow!  But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green.  We offer competitive pay across the organization, because, well… money matters!

• In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day or finish strong with a workout!
• Give Us a Reason (or not), and We’ll Celebrate.  Regardless of whether there is a holiday or not, we are finding ways to kick back and enjoy each other’s company outside of day-to-day work.
• Smart-Casual Dress. Come dressed in jeans (you’ll fit right in with the rest of us).

• Paid Time Off & Paid Holidays. Not just lip service: we work hard, to play hard.

• Company Driver. It’s one of the coolest perks of being who we are! We’ve got your insurance, maintenance, and cost of vehicle covered; you just keep gas in the tank.

Anything Else?  Absolutely.

DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here.  We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)!

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!