Customer Service Associate, Amsterdam

Multilingual; Italian Language & fluency in French

Fixed term contract – 7 months

€ 2329 Monthly

Who are we?

Assurant, Inc. is a global leader in business services for the connected world. Our lifestyle and housing solutions help leading brands grow revenue, manage risk and provide a great experience for their customers. We support, connect and service over 300 million consumers worldwide, helping people get more value from their connected devices, vehicles and homes. Assurant is a proud member of the Fortune 300, with decades of experience in the industries we serve.

Our Values;

Common Sense, Common Decency, Uncommon Thinking and Uncommon Results guide our every action at Assurant. These values inspire our commitment to be a responsible corporate citizen.

The Opportunity;

The purpose of the Customer Service Associate role is to be the first point of contact with our customers within the organization. A Customer Service Associate is responsible for providing a complete service to our customers which primarily is call taking but does include policy administrating, data upload and claims assessing of moderate complexity in line with the company’s standards.

Main responsibilities are;

• Maintains contact with customers and intermediaries in relation to questions about premium or policies. Carries out surveys in relation to customer satisfaction. Answers telephone calls -1st line- providing services to customers.
• Mailing setup; ensures that the customer get informed about their renewal
• Data upload including error correction
• Archives documents. Processes policies, requests and cancellations. Processes and controls commission statements. Processes data in intermediary administration. Maintain and display a thorough understanding of products, services and procedures. 

The ideal candidate will have the following skills, knowledge and expertise;

• Italian Language & fluency in French- verbal and written. Proficient in English also required
• Excellent customer service and strong administration skills
• Ability to learn quickly with flexible to adapt to changing priorities
• Ability to multi-task, assess priorities and competently handle a variety of activities with a high-degree of accuracy in a fast-paced, deadline-driven environment
• Negotiating skills
• Intermediate level Microsoft Word, Microsoft Excel
• Knowledge of General Insurance is a benefit

Benefits & Training 

• Bonus Scheme
• Premium free pension and WIA insurance
• Flexible Working
• A net fixed home - work travel allowance based on your travel distance
• A net fixed working from home allowance
• 28 holidays
• Internal Wellbeing Programme
• Udmy Learning
• Learning and Development opportunities

At Assurant, diversity helps us inspire creativity in the global marketplace, and we are believers in the strategic value of inclusion and how it improves performance, creates growth opportunities, better aligns us to our clients, and enhances employee engagement. 

To view a full list of the responsibilities and requirements, please visit the job description on the European Careers site.

We look forward to receiving your application!