You will play an active role in ensuring that our customers receive a first-class service experience. In addition, you work independently, in a structured manner and working on various contract administrative tasks. You will act as a partner for our sales and project management teams and be responsible for our install and service contracts. You will maintain a high level of customer service and answer contractual queries.

Primary Duties:

• Managing and processing orders.
• Reviewing & managing contracts data in our ERP system and monitoring they are following company policies.
• Processing data for new orders and order modifications.
• Create billing invoices and credit notes.
• Preparing & sending indexation renewal letters to customers.
• Requesting guarantees for the placed orders.
• Completing commercial correspondence and supporting project managers with order related matters.
• Communication verbally and in writing in English and Dutch or French or German or Italian.
• Be the first point of contact for contractual questions from our customers.
• Checking contracts and approvals in our CRM tool.
• Support and manage dispute resolution.
• Communicating proactively with clients.
• Run calculations for customer offers.

Job Requirements:

Required:

• Fluency in English and Spanish
• Excellent verbal and written communication skills.
• Ability to effectively communicate with internal and external customers.
• Excellent proficiency with MS Office suite.
• Effective time management, in order to meet deadlines.
• A positive attitude and ability to provide an excellent customer service.
• Ability to work independently and to carry out assignments to completion.
• A team player who enjoys working in a team environment.
• Minimum experience working in an administrative role preferably within Finance or Legal.

Preferred:

• Previous experience in finance, customer service, order to cash, quote to cash, accounts receivable, billings, disputes, collections, contract administration or legal related work.
• High proficiency with MS Excel.

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