BE THE DIFFERENCE

At AIA we don’t simply believe in being ‘the best’. We believe in better – because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

To do this successfully you will:

• Providing expertise in dealing with any Group Claims client and members with phone enquiries
• Providing regular outbound communication to clients and members
• Investigating and resolving disputes
• Responding to general enquiries received via Group Claims email address
• Perform other administration tasks or responsibilities as directed

Our commitment to work-life balance is reflected in our hybrid work model, which offers flexibility through 2 days of remote work and 3 days of in-office collaboration.

Allocated shift pattern between: 8:00am – 6.00pm Monday – Friday.

Successful applications will demonstrate:

As a customer-focused individual, you’ll be passionate about delivering exceptional customer service outcomes that leave a positive and lasting impression. In addition, you will have:

• Previous experience in a customer facing role; this could have been gained in retail, hospitality, telco etc.
• A keen attention to detail and strong administration skills
• Flexibility and adaptability to thrive in a fast-paced environment
• Excellent verbal and written communication skills
• Ability to problem solve and a solution focused approach

Why choose AIA:

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Access our training and development to build on your current skills
• Career development through internal mobility opportunities
• Work for a business helping millions of Australians and make a difference to someone’s life everyday
• Access additional leave days a year to recharge and refresh yourself
• Enjoy wonderful Health and Wellbeing initiatives that support you
• Work with supportive and inclusive managers

AIA is different. Are you?

If you want to be part of an organisation that helps people live better every single day, apply via the link.

Applications close COB Friday 20th September