Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

 

Restock Operations Unit caters to the new service of the Company, Ninja Restock, which is a business-to-business (B2B) service that enables brands and businesses to distribute supplies seamlessly to their locations and branches. 

 

As an Account Executive, your core focus revolves around motivation and customer orientation. Your primary duty involves fostering enduring relationships with our current clients, ensuring not only that their needs are fulfilled but also surpassed. Additionally, you'll be responsible for addressing and resolving any concerns raised by shippers. This entails elucidating their complaints, pinpointing the root cause of issues, presenting optimal solutions, facilitating prompt corrections or adjustments, and diligently following up to guarantee resolution. Essential attributes for success in this role include a profound comprehension of logistics operations, exceptional communication prowess, and an unwavering commitment to delivering exceptional value to our clients.