Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Time Type:

Regular

Job Description :

Simulcast Switching Operator

POSITION SUMMARY

The Simulcast Switching Operator is responsible for the precise delivery and monitoring of Simulcast Switching services. This role ensures that Canadian broadcast substitutions are executed accurately and in full compliance with CRTC guidelines. The ideal candidate possesses a high degree of technical troubleshooting ability and can maintain high levels of accuracy in a fast-paced environment.

KEY RESPONSIBILITIES

• Execute manual and automated switching for all sites while adhering to CRTC guidelines.

• Input programming schedules from Mediastats into the designated CPS client.

• Perform live system switches and post text-based content for the channel as required.

• Monitor and validate all events requiring Canadian-over-American substitutions, ensuring accuracy of program, episode, and video/audio quality

• Maintain a working knowledge of the Telestream Inspector application for active monitoring.

• Validate start and end times for all programmed events.

• Manage program interruptions:

• Default switches if American programming interrupts the feed.

• Ensure Canadian news interruptions remain untouched during substitutions. 

• Investigate and resolve operational errors or technical issues immediately upon discovery.

• Correct any technical issues within a 3–5 minute window.

• Coordinate with the Network Operations Center (NOC) regarding channel disturbances or application problems.

• Compile detailed reports for every occurrence or technical problem and maintain daily contact with the client Supervisor

REQUIREMENTS AND QUALIFICATIONS

• Precision: Ability to maintain a 98% accuracy rate while multitasking under pressure.

• Technical Proficiency: Experience with switching equipment, CPS applications, and monitoring tools like Telestream Inspector.

• Communication: Strong reporting skills and the ability to follow instructions from the NOC during technical outages.

• Flexibility: Must be available for scheduled and ad-hoc shifts, including evenings, nights, and weekends.

Location :

Burlington, ON

Company :

Cogeco Connexion Inc

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at [email protected]