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What We'll Bring:

Operations Trainer

What You'll Bring:

This document outlines the job duties that fall within the Tenant and Employment (T & E) Operations Trainer job duties. This document also outlines the knowledge, skills and abilities necessary for the position.  The primary objective of this position will be to support training for T & E operations in the GCC.  Additionally, it’s critical that this candidate is closely aligned with the onshore operation teams to ensure consistency of training and knowledge of vertical products and processes.

Training facilitation

The T & E Operations Trainer supports the vertical businesses by facilitating training in the following ways:

• Delivers new hire training programs to new employees within operations.
• Incorporates learning objectives, activities and assessment into all training facilitations.
• Provides training to operations teams as T & E products implement new features, enabled all employees to perform their job duties and support customers/consumers.
• Provides training to operations teams in support of process/policy changes
• Continues to act as a point of contact for representative coaching, furthering representative development.
• Identifies new areas of opportunity for training and works with onshore training team to develop and deliver training materials.
• Additional projects and duties as assigned.

Impact You'll Make:

Knowledge, skills and abilities (KSA’s)

• Bachelor’s degree preferred, but not required.
• 3-5 years of training delivery experience/background in a training role.
• Background in training in a classroom and/or a virtual environment.
• Comfort level with general technical concepts and training of these concepts.
• Proficient in Microsoft applications including PowerPoint.
• Excellent verbal and written communication skills; communicates, in a timely manner to members of leadership regarding representative progress throughout training.
• Strong attention to detail.
• Quick to learn, with a goal of becoming a SME on an all processes.
• Comfortable presenting and training groups on average of 15-25 people.
• Collaborates well with others in an effort to identify training needs, objectives, and assessment of skills after training has been completed.
• Holds trainees accountable and assists in nesting phase of training development.
• Ability to maintain focus, flexibility, and organization.
• Comfortable working in fast-paced environment.
• Ability to identify gaps in representative knowledge, skills, etc.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Specialist I, Business Operations Support