Service Delivery Ops Associate Manager

Posted:
10/4/2024, 7:08:55 PM

Location(s):
Karnataka, India

Experience Level(s):
Expert or higher ⋅ Senior

Field(s):
Customer Success & Support ⋅ Sales & Account Management

Skill required: Order to Cash - Order Management
Designation: Service Delivery Ops Associate Manager
Qualifications:BCom/Chartered Accountant/CA Inter
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • Analytical, and problem-solving skills • Excellent written and verbal communication skills • Focus on client and service mindset with a commitment to a high level of customer service • Ability to work under pressure to short deadlines • Ability to observe the need for changes/improvements in the processes • Experience leading or actively participating in continuous improvement projects from idea generation to implementation • Ability to communicate clearly and concisely at all levels of the business • Strong conceptual Accounting Knowledge • Experience with Microsoft Office suite (Word, Excel, PPT) including advanced MS Excel Skills • Experienced ERP user essential (Cannot recall the specific ERP) Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization. In Order Management, you will be working on administration of business processes related to orders for goods or services. You will also assess, design, build and implement best practices on process, organization, and technology from order creation to order fulfillment, financial settlement including order prioritization, purchase order receipt, invoice matching, inventory availability and promise, accuracy and fulfillment, provisioning of services and activation of billing.
What are we looking for? • Analytical, and problem-solving skills • Excellent written and verbal communication skills • Focus on client and service mindset with a commitment to a high level of customer service • Ability to work under pressure to short deadlines • Ability to observe the need for changes/improvements in the processes • Experience leading or actively participating in continuous improvement projects from idea generation to implementation • Ability to communicate clearly and concisely at all levels of the business • Strong conceptual Accounting Knowledge • Experience with Microsoft Office suite (Word, Excel, PPT) including advanced MS Excel Skills • Experienced ERP user essential (Cannot recall the specific ERP)
Roles and Responsibilities: • Analytical, and problem-solving skills • Excellent written and verbal communication skills • Focus on client and service mindset with a commitment to a high level of customer service • Ability to work under pressure to short deadlines • Ability to observe the need for changes/improvements in the processes • Experience leading or actively participating in continuous improvement projects from idea generation to implementation • Ability to communicate clearly and concisely at all levels of the business • Strong conceptual Accounting Knowledge • Experience with Microsoft Office suite (Word, Excel, PPT) including advanced MS Excel Skills • Experienced ERP user essential (Cannot recall the specific ERP)

BCom,Chartered Accountant,CA Inter

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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Accenture

Website: https://accenture.com/

Headquarter Location: Dublin, Dublin, Ireland

Employee Count: 10001+

Year Founded: 1989

IPO Status: Public

Last Funding Type: Grant

Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing