Scheduled Hours

40

Position Summary

The Senior Communications Coordinator for Clinical Operations plays a critical role in planning, developing and executing communications strategies that support WashU Medicine’s clinical operations. This role serves as a bridge between clinical leadership, patient-facing teams and stakeholders, translating complex clinical and operational information into clear, engaging content. The Senior Communications Coordinator helps to maintain WashU Medicine’s reputation, fosters alignment across teams and ensures consistency, clarity, and impact in internal and external messaging.

Job Description

• Develop, write and execute communication plans in support of clinical operations initiatives, including but not limited to process changes, patient service updates, quality improvement, new program launches and policy changes.

• Create, write, edit, and proofread content for various channels (e.g., newsletters, email updates, website, intranet, digital signage, social media, internal memos) that is accurate, timely, and aligned with WashU Medicine’s voice and brand.

• Serve as communications liaison between clinical operations leadership and stakeholders.

• Coordinate with marketing, media relations, and digital teams to develop creative assets (graphics, infographics, slide decks) and manage workflows to meet publication deadlines.

• Assist with crisis communications or urgent operational communications (e.g. service interruptions, clinical policy changes) ensuring messaging is clear, accurate, and timely.

• Uphold consistency in messaging, branding, and adherence to institutional policies (including confidentiality, compliance, HIPAA as relevant).

• Develop, write and maintain clinic based patient education materials 

• Perform other duties as assigned.

Working Conditions:
Job Location/Working Conditions

• Normal office environment
• Hybrid

Physical Effort

• Typically sitting at desk or table
• Ability to move to on and off-campus locations

Equipment

• Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelor's degree - Communications

Certifications/Professional Licenses:

No specific certification/professional license is required for this position.

Work Experience:

Marketing (5 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:

Master's degree

Certifications/Professional Licenses:

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

No additional work experience unless stated elsewhere in the job posting.

Skills:

Content Creation, Cross-Functional Communications, Digital Marketing Campaigns, Digital Marketing Platforms, Digital Marketing Tools, Editing Software, Effective Written Communication, Electronic Marketing, Front End Web Design, Interpersonal Communication, Marketing Liason, Marketing Strategies, Microsoft Office, Oral Communications, Print Media Design, Problem Solving, Project Communications Management, Public Relations (PR), Self-Starter, Social Media Management, Vendor Engagement

Grade

G11

Salary Range

$53,100.00 - $90,600.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.