This role is on-site and requires in-office presence in London 4 days a week. Candidates must be able to reliably commute to our London office.

As the People Operations Coordinator, you will be part of the People Operations team dedicated to delivering exceptional employee experiences through efficient HR processes and effective facilities management. Your focus will include employee lifecycle management, compliance, and enhancing a dynamic office environment that fosters collaboration.

In this position, you will coordinate facilities operations and provide essential HR support while collaborating with colleagues across different time zones, including our US-based People team. This role offers a unique opportunity to gain valuable exposure to global People Operations and may occasionally require flexible hours 2-3 times a year during high peak times.

To thrive in this role, you should be a client-oriented problem solver with a passion for helping others and a strong interest in both People Operations and facilities management. This is an on-site position requiring your presence in our London office four days a week.

Key Responsibilities:

Employee Lifecycle Management

• Global Onboarding: Drive the end-to-end onboarding experience for new hires, processing all onboarding tasks accurately and ensuring compliance with established timelines.

• Global Offboarding: Execute compliant offboarding processes, ensuring smooth transitions for departing employees.

• HRIS Management: Maintain accurate HRIS data for payroll, reporting, and compliance purposes, ensuring data integrity and timely updates.

Office Operations Support

• Serve as the primary contact for the London office, managing badge access, announcements, and vendor relationships to facilitate a productive work environment.

• Collaborate with team members to support local culture initiatives by planning and executing team gatherings and coordinating employee experience activities.

HR Support

• Manage and triage employee inquiries through HR service channels, ensuring timely responses and effective issue resolution while adhering to compliance standards.

• Assist with compliance-related tasks and support the auditing process, ensuring that all documentation is accurate and up-to-date to maintain organizational integrity during audits.

Key Behaviors:

• Process Ownership: Demonstrate end-to-end ownership of HR tasks, executing with high accuracy and reliability. Anticipate next steps and proactively address issues to mitigate challenges.

• Communication Excellence: Effectively communicate HR topics with clarity and conciseness for varying audiences, ensuring a friendly and service-oriented approach.

• Cross-functional Partnership: Cultivate positive relationships across organizational functions to maintain smooth operations and collaborate on shared goals.

• High Agency: Take initiative to identify and solve problems, drive toward solutions, and embrace opportunities for improvement.

You might be a good fit if you:

• Thrive in a dynamic environment where priorities can shift frequently.

• Possess strong organizational skills and attention to detail, with a commitment to executing tasks accurately and on time.

• Are passionate about supporting employee needs and have experience in a service-oriented role.

• Demonstrate integrity and discretion when managing confidential information.

• Are proactive in identifying opportunities for process improvement and ready to implement scalable solutions.

• Are eager to grow a career in People Operations and expand your knowledge in HR functions.

The impact you will have in 6 Months:

• Establish strong relationships within the global People Operations team, becoming a trusted resource for HR procedures and office support.

The impact you will have in 12 Months:

• Independently manage key HR processes, proactively suggest improvements, and enhance the overall employee experience in the office.

The base salary for this position ranges between £45,000 - £48,000 GBP. Base salary will vary based on relevant experience, job-related skills and qualifications. This role is also eligible for a discretionary bonus of up to 10% of base salary, contingent upon Fullstory meeting its performance targets.

#LI-Onsite #LI-DR1

About Fullstory

Fullstory is a leading behavioral data platform transforming how businesses understand and improve their digital experiences. Our technology empowers companies to uncover insights, optimize customer and employee journeys, and deliver exceptional online interactions. It makes every customer experience smoother and more personalized and empowers the employees behind the scenes.

We’re building something special at Fullstory- and we’re looking for teammates who are curious, collaborative, and driven to make an impact. We’re especially excited about the potential of AI to enhance efficiency, spark creativity, and elevate our work. If that resonates, explore our Winning Ways to see the values that guide how we work and grow together.

How we support you:

Fullstorians are committed to building something better- from how we approach our product, to how we care for our customers and each other. Along these lines, we offer:

• Flexibility and Connection. We have a vibrant HQ in Atlanta and a tight-knit group in London. Fullstorians in those cities come to the office at least one day a week to build cross-functional relationships and stay connected. We also offer a flexible PTO policy and an annual company-wide closure, along with federal holidays.

• Benefits. Take care of the whole you. Fullstory offers sponsored benefit packages for US-based Fullstorians, and supplemental coverage options for international Fullstorians.

• Learning opportunities. We provide professional development opportunities through training programs and an annual learning subsidy for US and EMEA-based employees.

• Productivity support. US and EMEA-based Fullstorians receive a monthly productivity stipend.

• Team Collaboration. Connect with fellow Fullstorians through team off-sites and an annual full-company meet-up.

• Paid parental leave. Fullstorians balance the needs of their growing families without the added stress of figuring out work and finances.

• Bereavement leave, including miscarriage/pregnancy loss. Take the time to grieve and help your loved ones.

Fullstory is proud to be an equal-opportunity workplace dedicated to fostering an increasingly diverse community. We want candidates of all human varieties, backgrounds, and lifestyles. There’s no problem that can’t be made better by bringing together people with a broader set of perspectives. If our product, values, and community resonate with you, please apply– we'd love to hear from you!