Job Summary

Overview

We are seeking a highly motivated and customer-focused Engagement Manager to lead the successful delivery of Professional Services engagements for enterprise customers. This role is responsible for owning the end-to-end engagement lifecycle, ensuring projects are delivered on time, within scope, and aligned to customer business outcomes.

Job Description

What You’ll Do

• Own and manage multiple Professional Services engagements from kickoff through completion
• Ensure delivery against scope, timeline, budget, and quality expectations
• Serve as the primary customer-facing point of contact
• Develop and maintain project plans and coordinate cross-functional teams
• Proactively manage risks, issues, and escalations
• Ensure adherence to Professional Services processes and standards
• Support pre-sales and identify expansion opportunities

What Success Looks Like

• High customer satisfaction and strong stakeholder relationships
• Consistent on-time, on-budget delivery
• Minimal escalations through proactive risk management
• Effective coordination across teams
• Contribution to revenue growth and expansion

Minimum Qualifications

• 5+ years in engagement/project/program management
• 8–10+ years in Professional Services or enterprise delivery
• Experience managing complex, multi-workstream deployments
• Strong communication and stakeholder management skills
• Ability to manage multiple concurrent engagements

Preferred Qualifications

• Experience in enterprise SaaS, security, or IoT environments
• Experience with global deployments
• PMP or equivalent certification
• Familiarity with Salesforce or Zoho Project

Key Attributes

• Customer-first mindset
• Ownership mentality
• Execution-focused
• Strong communicator
• Adaptable in fast-paced environments

Travel

• Ability to travel 20–30%, including potential international travel

Worker Type

Regular

Number of Openings Available

1