**If you are a current Idaho Power employee, please apply through the Employee Portal.

Application Deadline:

01/20/2025 at 11:59 pm Mountain Time

# of Positions:

1

Job Type:

Regular

Job End Date:

Exemption Status:

Exempt

Pay Range:

$104,332.80 - $125,673.60 Annually

Minimum Age Requirement:

Job Description:

Idaho Power — located in vibrant Boise, Idaho — is looking for a Customer Experience Analyst to join our Customer Operations team. It’s an exciting time to work for Idaho Power. Our work plays a critical role in communities we serve across Idaho and Oregon, and we’re working hard to safely provide our customers with the reliable, affordable, clean energy they depend on. While this position is based at Idaho Power’s downtown Boise location, we offer both flexible schedules and the opportunity to work up to 40% remote.

What does a Customer Experience Analyst do for us?

The Customer Experience Analyst plays a key role in shaping and enhancing customer interactions across digital and non-digital touchpoints. Under limited supervision and guidance, this role manages multiple and/or creates complex customer experience products, customer experience programs, customer digital solutions, or offerings. This role includes a strong focus on digital customer experience, acting as a product owner or business lead for many customer-facing digital tools. It also includes strategic program/product design, process development and improvement and system integration, marketing and communications, vendor relationship management, consulting other business units, training, testing, and reporting of results. This individual has comprehensive, specific, and progressive knowledge related to the area of discipline.
 

In addition to the meaningful work we do, we offer work-life balance, competitive pay and benefits, an employee incentive plan, and both a 401k employer-match and a pension plan, making Idaho Power one of the best employers in the state.

A COMPETITIVE CANDIDATE WILL HAVE

Knowledge of:

• Common software programs such as web browsers, Microsoft Office 365, Word, Excel, and PowerPoint
• Customer experience terms and products and utility company operations

Skills in:

• Strong project management
• Interpersonal communication
• Clear and concise writing
• Organization, group facilitation, change management, and customer service
• In-depth data analysis and reporting knowledge, including the ability to present program information effectively to internal and external audiences
• Product marketing campaigns and tactics
• Issue resolution
• Influencing, gaining commitment, and managing conflict

Ability to:

• Think strategically and systematically
• Manage multiple projects simultaneously
• Use data-supported judgement
• Develop options and recommendations, give polished presentations, and communicate openly and authentically

Preferred:

• Work both independently and on project teams
• Develop alternatives and evaluate their value and potential for meeting company needs
• Analyze large and/or complex datasets and databases
• Prepare comprehensive written and oral reports of problems, alternatives, and recommendations

MINIMUM REQUIREMENTS

Education:

• Bachelor's degree in business, marketing, communications, or a related field

OR

• An equivalent combination of education and experience
• Project Management training or course completion or the ability to obtain within 1 year of employment

Experience:

• 5 years of experience in managing or supporting project, product, program, or customer experience functions, or related area

Licenses & Certifications:

• Valid driver's license with an acceptable driving record based on driving requirements for the position

Preferred:

• Project Management Professionals Certification

PHYSICAL REQUIREMENTS
This position requires working at a desk/computer for extended periods of time. It requires the use of office equipment, fine motor skills including typing on the computer, dialing phones, filing paper, and working in close proximity to other people. There may be occasional lifts of no more than 10 lbs. The above is a summary of the primary essential functions of the position. This job may require the performance of additional tasks assigned by company leaders or management. Questions regarding job requirements or accommodation requests should be directed to Human Resources.

ADDITIONAL INFORMATION
Company representative interfacing with outside organizations.

#IPC1

Competencies:

Adaptability, Building Partnerships, Communication, Customer Orientation, Decision Making, Influencing, Planning and Organizing, Work Standards

__________________________________

Need Assistance Completing Your Application?

Please contact our Recruiting Office if you have questions, require assistance or accommodation while applying for employment with Idaho Power Company:  Phone: 208-388-2965 or Email: [email protected]

Idaho Power is an Equal Opportunity Employer

We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), age, sexual orientation, gender identity, genetic information, veteran status, physical or mental disability, marital status, and any other status protected by applicable federal and state laws.

Please note: Idaho Power will not provide sponsorship for obtaining an employment visa, such as an H-1B visa.