CURRENT HOLLAND HOSPITAL EMPLOYEES- Please apply through Find Jobs from your Workday employee account.

Answers organization phones professionally and personably, providing callers with a pleasant and productive experience. Prioritizes callers and achieves optimal efficiency through effective multitasking. Responds to emergency situations appropriately, within scope of duties.

CUSTOMER SERVICE:

• Answers incoming telephone calls, determines the appropriate department or staff member to assist each caller, and directs or transfers each call accordingly
• Relays verbal messages to the appropriate staff member via email or phone
• Handles incoming general information requests and responds with appropriate answers Communicates with patients and healthcare providers in a professional, friendly and helpful manner
• Assists patients or guests who need interpreter services in a timely manner
• Maintains patient rights and confidentiality
• Other related duties as assigned

SOFTWARE SYSTEMS & UTILIZATION:

• Work in multiple software systems to provide optimal incoming and outgoing communication

QUALTY IMPROVEMENT:

• Supports quality improvement initiatives and activities and responds appropriately to change
• Participates in formal trainings and informal learning opportunities
• Requests assistance from supervision as needed
• Ensures compliance with all applicable policies, procedures and regulatory requirements, within scope of position
• Monitors call volumes regularly and asks for assistance during call volume surges

Holland Hospital is an Equal Opportunity Employer, please see our EEO policy