National Information Solutions Cooperative (NISC) is an information technology company that develops and supports software and hardware solutions for our Member/Owners who are primarily utility and telecommunications cooperatives and companies across the nation. NISC is an industry leader providing advanced, integrated IT solutions for consumer and subscriber billing, accounting, engineering and operations, as well as many other leading-edge IT solutions. NISC is ranked in ComputerWorld’s Best Places to Work survey for twenty consecutive years.

Primary Responsibilities:

The primary responsibility for this position is managing Financials software implementations for Member/Customers. Embrace the opportunity to use your people skills to conduct a high level of effective customer interaction and your project management skills to establish expectations and timelines throughout the software implementation process.  Become an active member of the team by providing application support to customers, validating converted data, conduct training, and respond to questions regarding the software application and the conversion process. 

Essential Functions:

• Prepare and monitor the Project Plan.
• Determine expectations and timelines of the Member’s conversion process.
• Compile and analyze business requirements and evaluate Member/Customers’ operational processes to prepare for software application conversions.
• Provide superior customer support to internal and external customers in all encounters.
• Communicate with all parties involved in the enterprise implementation.
• Perform on-site training or deliver remote application training to Member/Customers.
• Design and implement system set-up configuration independently, facilitate and follow-up with difficult application requests, and convey customer feedback to development staff.
• Complete required conversion documents and utilize support tools and best practices as directed.
• Validate and audit the accuracy of converted data, which includes reconciling converted totals and month-end balancing.
• May be called upon to assist in other implementation areas and design teams.

Supplementary Functions:

• May prepare materials and deliver learning courses.
• May be called upon to assist in other implementation areas and design teams.
• May be called upon to participate in testing of new product development or enhancements.
• Up to 25% travel to customer sites, as necessary, to meet the business objectives.
• Share after-hours support rotation.

Desired Job Experience:

• Intermediate knowledge of Accounting practices
• Basic knowledge of Project Management processes and theory

Important Skills:

• Excellent research and problem solving skills with strong attention to detail.
• Excellent verbal and written interpersonal communication skills.
• Excellent presentation and training skills.
• Ability to organize and prioritize.
• Commitment to NISC’s Statement of Shared Values.

Desired Education and/or Certification(s):

• Bachelor’s Degree in a business-related field or equivalent experience preferred.

Minimum Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit.

Disclaimer:

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.