Change Communications- Specialist

Join our team in Talent & Organization and find endless opportunities to solve the most pressing client needs and challenges, especially during the backdrop of a global pandemic as we adapt to the new norm.

Practice: Talent & Organization – Change Management Comms Network I Areas of Work: Learning Design and Development, Change Management, Change Communications, and HR Transformation | Level: Specialist 09| Location: Gurugram, Bangalore, Mumbai, Pune, Hyderabad and Chennai | Years of Exp: 5-7 years

Explore an Exciting Career at Accenture

Are you someone who puts learner needs and experience at heart? Are you passionate about designing and delivering exceptional learning experiences? Do you enjoy problem solving? Does working in an innovation-driven, inclusive and collaborative environment spark your interest? Then, Accenture Strategy and Consulting is the right place for you to explore limitless possibilities.

The Practice- A Brief Sketch:

Aligned to the strategic priorities of our clients, we are committed to activating human potential to drive enterprise transformation across industries. At Capability Network, we help clients navigate disruption, accelerate growth, and create value while staying agile in an ever-changing business environment. As a part of our high-impact Talent & Organization / human potential team, you will help drive the following

YOUR ROLE

Although no two days at Accenture are the same, as a Change Communications Specialist in our T&O practice, a typical day might include:

• Discovering stakeholders’ challenges & expectations and define and execute a Communications strategy and plan to support business transformational change programs, in line with the Change approach and strategy.
• Conducting stakeholder engagement sessions across various levels in the client organization to gain buy-in and explain transformation benefits
• Co-creating solutions and conducting stakeholder meetings for comms need analysis
• Creating and implementing robust communications strategies that prepare an organization to put new business processes into practice
• Assisting clients in developing their change communications capability and becoming more agile businesses
• Planning and executing end-to-end Communication Campaigns involving strategic design, content writing, creative media development and communications measurement
• Strategizing and supporting Change Branding and Communications interventions for different stakeholder segments using multiple communication channels and platforms
• Leveraging social and digital technologies in change management and communications - Developing and executing social and digital communication strategies, managing employee communities, curating content and narratives to engage diverse stakeholder groups
• Guiding and working closely with a team of Graphic Designers to develop engaging communications for different media platforms
• Applying and implementing Communications Analytics in day-to-day project work – measurement of campaigns using digital tools, apps etc.
• Coaching and mentoring junior team members to develop next gen comms thought leadership assets etc.
• Innovating and contributing to thought leadership in new areas like Social Listening, Cyber Security, Intelligent Automation etc.
• Leading or contributing to practice-building efforts such as recruiting, training and capability development
• Supporting a team of Solution Architects from various markets to help identify the right solution for comms for clients, within larger transformation opportunities
• Working across a dynamic, international team where English is the common language
• Collaborating with the best and brightest minds in the industry
• Includes some travel for client projects etc.

BASIC QUALIFICATIONS

YOUR EXPERIENCE: Basic Qualifications

• MBA (Optional/Good to have)
• Master’s Degree or Post Graduate Diploma in Advertising/Public Relations/Mass Communications from reputed institutes in India.
• 5 to 7 years of relevant communications experience in Internal Communications/Marketing Communications/Digital Communications/Corporate Communications/Public Relations/change management-related communications programs for leading global organizations.
• Experience of working in Global consulting firms in client facing comms and strategy roles
• Ability to effectively manage senior stakeholders/clients in a multi-cultural and global environment
• Experience of working in planning and executing complex communication interventions in a multicultural global environment: Change Comms Strategy & Initiatives, Engagement, Culture, Leadership Communication, Corporate Rebranding etc.
• Should understand planning, executing and measuring social and digital media campaigns for internal (Yammer, JIVE, Salesforce etc.) and external (Facebook, Twitter, YouTube, Instagram) platforms
• Should have worked closely with a team of Graphic Designers to create media/creatives for print, web, social and digital platforms
• Ability to understand the business of any given enterprise and articulate the business value of recommendations/plans/strategies
• Experience of working on ERP implementations, enterprise wide technology transformations, cloud-based implementations, Intelligent Automation implementations, Shared Service setups and Cyber Security education and awareness programs will be a bonus.
• Foreign language capabilities (e.g. Arabic, Japanese, French) will be an added advantage

YOUR WINNING QUALITIES:

• Excellent communication skills with strong written and verbal English.
• Strategic mindset
• Experience in internal/external communications with some exposure to Change/Transformation communications is a plus
• Experience of Social and Digital communications
• Natural leader; easily establishes relationships with clients and colleagues
• Team Player; enjoys the intellectual stimulation of collaborating with colleagues around the world
• Determined; appreciates a challenge and overcoming obstacles to achieve results
• Digitally savvy; continuous learner

OUR COMMITMENT TO YOU – You will enjoy:

• A transparent career path
• A supportive culture that is serious about training, coaching and continuous learning
• A global network where only state-of-the-art tools and technologies will do
• A bighearted environment with opportunities to give back to our local communities

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

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