Responsible for directing and managing services for client projects to assure high quality, on-time, and on-budget services while promoting excellent customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead the Planning and Setup, Monitoring, and Closeout phases of study management which includes:

• Gathering customer requirements and relaying to internal teams

• Developing study documentation

• Distributing/tracking equipment

• Creating/distributing reports

• Archiving study data and documentation

• Appropriate setting and fulfilling of customer expectations

• Monitor study timelines and manage the financial components of each program/study, which includes:

• Budget reviews

• Revenue forecasting

• Scope changes

• Invoice reconciliation

• Identify potential study risks and mitigations and escalate as appropriate

• Manage internal/external negotiations and promote collaboration to foster a positive team environment, effective communications, and efficient use of resources to meet study timelines and contractual obligations

• Apply problem solving strategies to address customer issues and maintain issue tracking documentation to monitor progress and ensure timely resolution to customer escalations

OTHER DUTIES AND RESPONSIBILITIES:

• Ensure compliance with timely training completion/documentation.

• Present study services at Investigator Meetings or site initiation meetings as needed.

• Attend client meetings with Business Development and/or Operational teams to present Company services and Operational Data flow, as needed.

• Assist with training new members of the Project Management team.

• Perform other duties, assignments, or special projects as time and/or circumstances necessitate.

QUALIFICATIONS AND SKILLS NEEDED:

Education:

• Bachelor’s degree and/or proven Project Management skills or experience within the industry. 

• Clario PM Certification required as applicable per Line of Business.

Experience:

• 1- 4 years of experience in project management with an emphasis in the pharmaceutical field (or related industry experience). 

• Knowledge of the drug development process.

• Excellent organizational, interpersonal, time management, and prioritization skills.

• Excellent verbal and written communication skills, including ability to communicate effectively in English.

• Working knowledge of Microsoft Office products.

• Detail oriented and demonstrated responsiveness to inquiries and requests.