Job description:

Digital Support Coordinator

Toronto, ON

Henry Schein Global Is a Health Solutions Company Powered by A Network of People and Technology

Our 900+ Team Schein Members in Canada work together to support dental practitioners, practices and businesses providing supplies, equipment, service, and digital technology driven through an all-encompassing business solutions approach which brings our Corporate Mission to life:

“Henry Schein Canada will focus on practice care so our customers can focus on patient care”.

WHY US

You will enjoy a competitive compensation package including salary, company vehicle, health benefit plans and programs and a company pension plan. We will also provide you with the ability to engage and participate in a variety of thoughtful corporate initiatives and event days. We are a company focused on individual talent development and success in addition to your wellness.

JOB SUMMARY

The Digital Support Coordinator enjoys problem solving challenges in the ever-changing digital dental environment and has exceptional customer service skills to assist our customers with immediate hardware and software support. This role is responsible for coordinating all technical appointments and installation projects for our Hi-Tech Equipment Service Technicians (ESTs). The Digital Support Coordinator is also responsible for compiling all order paperwork, assisting with the processing of work orders, company credits and other administrative duties and arranging for hardware and software site delivery to prepare the customer’s appointment for a complete field support resolution.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

1. Client and Administrative Support

• Provide technical support in the preparation of appointments for the client and Digital Support Equipment Service Technicians (EST’s)
• Assist clients, Field Sales Consultants (FSCs), Equipment Sales Specialists (ESSs) and inside staff with any inquires on Hi-Tech related items; work through technical issues with non-technical clients
• Schedule and dispatch service technicians to appropriate locations according to customer requests, specifications, or needs

• Coordinate High-Tech equipment installation appointments, providing all necessary site information required, to ensure high productivity, and that timelines and customer satisfaction are achieved or exceeded.
• Responds, updates and closes follow-ups sent by each technician after an appointment.
• First level investigation and data gathering to support critical cases.
• First point of contact for High Tech team.
• Pricing support for quotes and hardware ordering.
• Proactively researches new problem solving techniques and new technologies

2. Other

• Participates in special projects and performs other administrative duties as required

In addition to the key responsibilities listed above, all positions are also responsible for:

• Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards
• Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments

PHYSICAL ACTIVITIES

• This position will be working in an office environment utilizing typical office equipment
• Unpacking, lifting, moving and packing of products (up to 50lbs) may be required
• Sitting and standing for long periods of time
• Working with computer for long periods of time           

QUALIFICATIONS                  

Education: 

Completion of a post-secondary program or equivalent experience.  IT education considered an asset

Experience:

Minimum 1-2 years of administrative support, scheduling and/or dispatch experience.

Specialized Knowledge and Skills:

Proficiency with Microsoft Office (Outlook, Word, Excel)          

Excellent keyboarding skills

Effective written and verbal communication skills

Excellent customer service and interpersonal skills

WHAT DOES INCLUSION MEAN AT HENRY SCHEIN

INCLUSION at Henry Schein means valuing you for who you are. It is paramount to unleashing the power of diversity. Inclusion ensures you feel a sense of belonging, empowers you to share insights and ideas, and fosters collaboration with your colleagues. Together, we contribute to Henry Schein's success.

At Henry Schein, we believe that an integrated approach to our inclusion ensures success by cultivating our Culture, recruiting and retaining diverse Talent, supporting our Marketplace and continuing our commitment to Society.

Are you ready to disrupt the status quo and #comejoinourteam #iamteamschein #HenryScheinDental #JoinOurTeam? We’d love to meet you.

Henry Schein Canada, Inc. is an equal opportunity employer committed to accommodating the needs of applicants with disabilities. Should you require an accommodation throughout the recruitment and selection process due to a disability, please contact Human Resources.