The QC Engineer is responsible for establishing and standardizing the complete quality assurance process for the company's Salesforce CRM systems and AI solutions. This is a foundational role that will build QC practices from the ground up, including an automation testing framework, AI testing procedures, and quality standards applied across the entire engineering team.

Job Description:

QC Process Setup

• Establish the company's end-to-end quality assurance process from scratch: definition of done, bug severity matrix, release checklist.
• Build and standardize an automation testing framework covering web UI, API, and Salesforce CRM flows.
• Integrate automated tests into the CI/CD pipeline to ensure every release is covered by automated checks.
• Develop a regression test suite covering all core system functionality.

AI Systems Testing

• Define and implement testing procedures specific to AI systems: prompt regression testing, output quality evaluation.
• Apply AI tools to accelerate test case generation, bug detection, and test data creation.
• Monitor and alert on AI model output degradation in production environments.
• Assess accuracy, consistency, and safety of AI agents prior to go-live.

Salesforce CRM Testing

• Conduct end-to-end testing of Salesforce flows, automation rules, and data integrations.
• Verify data integrity between Salesforce and external systems (Call Center, DMS, Social Platform).
• Collaborate with the Dev team from the requirements stage to identify risks early.
• Write and maintain test cases that are reproducible, clearly documented, and handover-ready.

Reporting & Continuous Improvement

• Produce regular quality reports: defect rate, test coverage, aging open issues.
• Proactively propose process improvements upon identifying bottlenecks or quality risks.

Requirements

• Minimum 2–3 years of QC/QA experience, including at least one end-to-end automation testing project.
• Proficient in at least one automation framework: Selenium, Playwright, Cypress, or equivalent.
• Experience with API testing tools (Postman, RestAssured, or equivalent).
• Demonstrated use of AI tools (Copilot, ChatGPT, Claude, etc.) in day-to-day QC work.
• Basic knowledge of Salesforce CRM; prior testing or usage of Salesforce in a project context.
• Ability to establish QC processes from scratch in an environment without existing standards.

Preferred

• Experience testing AI systems or LLM-based applications.
• Programming ability in Python or JavaScript for writing custom automation scripts.
• Experience with performance testing tools (JMeter, k6, Locust).
• Familiarity with Agile/Scrum; experience working with Jira or equivalent.
• Salesforce Administrator certification is a strong advantage.

Location:

Ho Chi Minh City

Brand:

Merkle

Time Type:

Full time

Contract Type:

Fixed Term Contract (Fixed Term)