As a Roadside Team Manager, you will contribute to the overall Motoring business plan by ensuring a high quality, consistent and seamless on-road service is delivered to our members via our employed patrols and delivering against Service Delivery Health & Safety, People, Sales and operational objectives. 

What will you be doing?

• Developing, leading and driving the performance of Roadside Service Delivery Patrols and Flexi-Techs to achieve KPIs, including operational; Member/Customer Net Promoter Score (NPS); Sales & Revenue targets & business plan initiatives. 

• Managing staff resourcing in conjunction with Motoring Workforce Planning.

• Reviewing and analysing performance data (financial, sales and activity reports), monitoring and measuring productivity, goal progress and activity levels.

• Collaborating with the Senior Leader Roadside Delivery in identifying and implementing continuous improvement initiatives including new systems and processes and procedures to enhance the member experience and drive operational efficiency. 

• Building capability and capacity of internal resources (including cross functional). 

• Fostering cultural and operational change enabling the delivery of improved performance and employee engagement. 

• Embedding and driving a culture of a robust Health & Safety focused environment within the constraints of a remote workforce.  

• Simplifying people and business process and systems to support RAC strategy and culture. 

• Driving efficiencies and contribute to the longer-term strategy for the business unit. 

What are we looking for in you?

• Experience managing a large team in an operational environment. 

• Experience in managing occupational health and safety systems. 

• Experience working as a Team Leader, Foreman or similar in the Motoring Industry. 

• Qualified Motor Mechanic or equivalent trade is desirable. 

• Tertiary qualifications in Business Management or a related discipline is desirable. 

• Experience and/or qualification in Occupational, Health and Safety is desirable.  

What Can We Offer You?

A career at RAC is more than just a job. We’re passionate about our people and committed to creating an environment that supports growth, diversity, and wellbeing. You’ll enjoy:

• Access to exclusive RAC member benefits

• Flex@RAC – our flexible working program

• A strong Diversity & Inclusion strategy

• Generous discounts on insurance and free roadside assistance

• In-house health and wellness programs

• Competitive salary + super, with the option to purchase additional leave

• A vibrant Social Club with over 900 members!

How to Apply:

If you're ready to drive your career forward with RAC WA, we’d love to hear from you. Applications should be submitted through our online portal by clicking APPLY NOW.

Please note: Applications will be reviewed as they are received, and RAC reserves the right to close the vacancy without notice.