What success looks like in this role:

• Ensures the highest level of support for problematic client inquiries.
• Resolves difficult and often unique client questions and complaints.
• Serves as liaison between clients, various departmental stakeholders and leadership.
• Ensures that appropriate records, required reports and related administrative functions are accurate and up to date.
• Works with leadership to understand trends and perform root cause analysis of recurring issues and systemic problems.
• Defines and leads the implementation of Tech Support / Services continuous process improvement initiatives through established change control processes.
• Assists in the design and architecture of new solutions.
• Provides implementation plans for new solutions and projects

You will be successful in this role if you have:

High School Diploma or GED required
May require technical certification or Associate Degree
Generally, 4-6 years’ experience in area of responsibility

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.