Job Description:

Make a measurable impact on how care is experienced—every day.

At Intermountain Health, Patient Experience is relationship-centered care grounded in empathy, dignity, respect, and collaboration.
In this local leadership role, you will build and strengthen key relationships across community clinics, hospital services, specialties, Homecare, and Hospice—driving a consistent, high-quality experience for patients and families

Reporting to Intermountain Healthcare’s Experience of Care Director, you will participate in key committees and partner with operational and clinical stakeholders to advance culture, accountability, and results.

What you will do

• Lead and influence patient experience initiatives across multiple care settings (community clinics, hospital, specialties, Homecare, and Hospice).
• Partner with leaders to identify opportunities, remove barriers, and drive consistent experience expectations.
• Support committees and working groups focused on culture, performance, and outcomes.
• Translate priorities into action through collaboration, communication, and sustained follow-through.
• Present clearly and effectively to executive leadership—both verbally and in writing.

What you will bring (Key attributes)

• Solid understanding of medical clinic operations.
• Proven ability to influence through continuous improvement methods and practical problem-solving.
• Strong executive presence and the ability to communicate with clarity and credibility.
• Self-starter mindset with excellent time management and follow-through.
• Demonstrated experience in healthcare.
• Ability to lead change through influence and stakeholder partnership.
• Strong verbal communication skills; collaborative and team-oriented approach.
• Adaptability and comfort supporting evolving priorities and stakeholder needs.

Work Schedule

• Hybrid role – Position requires 20% on-site presence at times with flexible scheduling
• Core business hours: Monday–Friday, 8:00 a.m.– 5:00 p.m.

With the Office of Experience leaders and caregivers advance the work:

• Support a proactive, comprehensive strategic Experience agenda for the system that inspires caregiver engagement, inter-professional collaboration, the identification and use of evidenced based practice and management among all facilities in the system while differentiating Intermountain Healthcare as a high reliability organization nationally.
• Serve as a consultant and educator to assist local clinical and administrative leaders in keeping the Experience agenda at the forefront.
• Monitor, analyze and report patient experience outcomes for clinicians and caregivers.
• Bring innovative investigation and improvement to frontline care giving to support timely achievement of goals and development of action plans that improve the patient's perceptions of our care.
• Collaborate with Human Resources to align a differentiated Intermountain extraordinary care experience.
  Engage our patients and the community in the work of improving health and healthcare with patients and families participating on committees.
• Coordinate and direct innovative experience work locally that set new standards and exceed national best practices.
  Capture patient stories that illustrate the patient journey.
• Support the highly reliable execution of evidence practices in improving patient experience of care.
  Nurture a robust culture of caring through support of caregivers (well-being, joy, resilience) and attention to what matters most to our patients.
• Provide the leadership necessary to achieve a satisfied and competent employee work environment through establishing a climate for growth and challenge with timely performance appraisals and developing and mentoring of management and staff.

Minimum Requirements

• Bachelor's degree in Nursing, Business, Healthcare Administration, Public Health or other business related field. Education must be obtained through an accredited institution and will be verified.
• Three years' experience leading successful improvement projects in clinical setting(s)
• Experience with change management with the ability to provide leadership in the adaptation and implementation of new processes and /or technology that enhance Quality.
• Effective verbal, written and interpersonal communication skills.

Preferred Qualifications

• Experience working in a complex health system (hospitals, ambulatory clinics, post-acute care, etc.)
• Customer/Patient Relations experience.
• Masters Degree in Business or Healthcare related field, preferred.

Physical Requirements

Must be able to lift 25 lbs.

Location:

Key Bank Tower

Work City:

Salt Lake City

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

$37.31 - $58.75

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.