Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

680 Lake Shore Drive

General Summary:

Supports assigned departments’ and audiences’ Epic training needs by creating and delivering Epic instructor-led courses, e-learning lessons and written materials. Provides one-to-one training and system support as requested by end users and/or in response to help desk tickets. Works with operational owners and managers to regularly assess Epic training needs, devise new solutions to training issues and provide support as needed for new content and application go-lives. Mentors newer and less-experienced staff in Epic training best practices. Provides project scoping, management and leadership for training-related projects. Serves as a subject matter expert to Information Management on Epic education and adult learning best practices and consults with other teams as needed on educational planning and direction-setting.

Essential Job Functions:

•    Designs, maintains and delivers instructor-led training for assigned departments and audiences.
•    Designs, maintains and delivers e-learning lessons, printed materials, videos and other deliverables for assigned departments and audiences.
•    Cross-trains and provides backup instructor coverage for related application training classes.
•    Performs job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, co-workers and others.
•    Responds to ad-hoc requests for Epic training deliverable development.
•    Incorporates adult learning principles and instructional design best practices into training delivery.
•    Contributes to development and maintenance of e-learning scripts and lessons for Epic applications as needed.
•    Coordinates activities of assigned projects or particular phases of a given project. Develops and creates detailed work plans, timelines and other appropriate documentation, identifies appropriate resources needed and provides timely status reports.
•    Completes project scoping, planning and management for Epic training team projects.
•    Serves as an Epic and adult-education subject matter expert to all teams within IM and across the organization.
•    Performs job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, co-workers and others.
•    Other job functions as assigned.
 

Knowledge, Skills, and Abilities:

•    Associate’s Degree with training experience. Bachelor’s degree preferred. A combination of education and/or experience may be considered in lieu of the degree when the experience has been directly related to the functions of the job.
•    Expert skills in MS Word, Excel, Visio, and PowerPoint required. Experience with page layout software (such as MS Pagemaker, MS Publisher, etc.) a plus.
•    Knowledge of adult education techniques required.
•    Previous experience working with e-learning tools such as Adobe Captivate, Flash, Flex or Articulate Presenter preferred.
•    Previous experience working with learning management systems preferred.
•    Excellent analytical, written and oral communication skills. Ability to articulate facts and ideas clearly and concisely. Excellent customer service and interpersonal skills. 
•    Excellent project management skills. Ability to prepare documentation to support established objectives consistent with generally recognized standards.
•    Ability to maintain a high level of integrity and confidentiality relating to employee/patient and hospital.
 

Education

Associate's Degree (Required)

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

• Supplemental Life, AD&D and Disability

• Critical Illness, Accident and Hospital Indemnity coverage

• Tuition assistance

• Student loan servicing and support

• Adoption benefits

• Backup Childcare and Eldercare

• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members

• Discount on services at Lurie Children’s facilities

• Discount purchasing program

There’s a Place for You with Us

At Lurie Children’s we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.  

Lurie Children’s and its affiliates are equal employment opportunity employers.  We value diversity and are committed to creating an inclusive environment for all employees.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

Support email: [email protected]