Company:  

US3084 The SYGMA Network, Inc.

Sales Territory:  

None

Zip Code:

43017

Travel Percentage:  

0

Compensation Range:

$84,200.00 - $126,300.00

The compensation range provided is in compliance with state specific laws.  Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors.  

You may be eligible to participate in the Company's Incentive Plan.

BENEFITS INFORMATION:

For information on Sysco’s Benefits, please visit https://SyscoBenefits.com

JOB SUMMARY
The corporate account senior manager – operations oversee the daily management of the corporate accounts operations team including supervisors, corporate accounts representatives, and logistic/new hotel opening (NHOP) specialists as well as leads related functions including account relationships, customer service, operations, new hotel openings management, and process improvements.

RESPONSIBILITIES

• Responsible for maintaining the overall opening order process between corporate accounts, distribution, purchasing, and the field sales team.
• Manage the development and implementation of new procedures and process improvements.
• Work with supervisors on situations requiring quick thorough decision making and problem-solving.
• Continuously guide the team on training, brands management, and order management and distribution logistics.
• Oversee team responsible for new hotel opening order logistics-driven procedures.
• Accountable for ensuring the new hotel opening (NHOP) process is being adhered to as well as evaluating for improvements or enhancements.
• Work with supervisor regarding team training and guidance on problem-solving and decision making.
• Consistently analyze and introduce new ways to improve business processes to create efficiencies among the team.
• Regularly analyze functions of the team by reviewing procedures that support corporate accounts internal and external customers.
• Analyze and review key performance indicators for scoring the effectiveness of the NHOP program.
• Look for innovations to help grow the business and provide additional value to customers.
• Provide NHOP training and sales tools to support the sales team.
• Main liaison for HSM projects department, hotels at home and Hilton Employee Program.
• Understand, manage and resolve escalations or critical situations raised by customers.
• Meet with corporate brand accounts to educate and update regarding new hotel opening (NHOP) program and team/support.
• Collaborate with supervisors to ensure the team is always staying on top of brand standards and supporting brand directors/managers.
• Lead development and/or implementation of tools to assist the sales team in selling brand standards/programs.

QUALIFICATIONS
Education

• Bachelor’s degree in business, sales or marketing.

Experience

• 5-8 years’ experience, preferably in a managerial role.
• Hospitality, business analytics, project management experience preferred.

Professional Skills

• Excellent communication (verbal and written), interpersonal and professional interactive skills are necessary to perform at a high degree of proficiency.
• Ability to effectively present information and respond to questions from suppliers, customers, management and inter-department staff.
• Capable of working with internal staff from other departments proactively and constructively.
• Strong leadership skills, including the ability to mentor and develop individuals and teams.
• Able to engage and lead team discussions and meetings.
• Understands team dynamics and works well within a team structure.
• Recognizes and acknowledges the value others bring to the organization.
• Exhibits a high level of trust and accountability.
• A mastery of organizational and project management skills, including the ability to plan, prioritize and execute multiple initiatives/deadlines autonomously and shift priorities as necessary.
• Able to manage large, complex projects.
• Strong listening, negotiation and presentation skills.
• Respond promptly to requests for service and assistance as needed.
• Identifies and resolves problems promptly.
• Gathers and analyzes information skillfully, along with develops alternative solutions.
• Displays willingness to make sound decisions.
• Attention to details and accuracy.
• Ability to understand and execute all relevant policies and procedures in a consistent, timely and objective manner.
• Strong understanding of financial concepts (including pricing and forecasting).
• Proficient use of MS Windows and Office (Word, Excel, PowerPoint, Access, and Outlook).
• Familiarity with Phocas, PeopleSoft, and Salesforce.com
• Working knowledge of shipping procedures and practices; inventory control processes, procedures and practices; and inventoried product line specifications (dimensions, weight, etc.).

Physical Demand
The physical and mental conditions in which the work is performed. The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.

• Regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear.
• Frequently required to sit and reach with hands and arms.
• Must occasionally lift and/or move up to 25 pounds.

Work Environment

The environmental conditions in which the work is performed. The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.

• Primarily work in an office environment, travel, including overnight, is required to attend client meetings, company events, staff meetings, training sessions, and/or industry or vendor trade shows.
• May be required to utilize personal vehicle for business travel that may result in long periods of sitting.
• Must maintain a valid driver license and provide proof of current automobile insurance coverage as set forth by Sysco.
• The noise level in the work environment is usually moderate.
• This position may require evening and weekend work depending on customer needs.

This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the rights to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description changes the at-will employment relationship existing between the Institution and its employees. This job description supersedes prior job descriptions.

OVERVIEW:

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.

We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.