Junior Customer Success Manager

Description -

Job Summary
The Global Tier 1 Global Service & Solution team is focused on enabling the growth of services and solutions sales into HP 100 largest customers.

It is a fantastic very engaged global and diverse team with team members in the 3 regions (NA, EMEA and APJ). We are on an ambitious transformation journey towards a future HP business with a significant portion of recurring revenues coming from very profitable services and software offers.

We have made great progress over the past years and are now ready to get a more rigorous approach to the management of our accounts so we can enable our sales and CSM teams with analytics that helps them act towards an increase of services/software penetration into our accounts.

Responsibilities

• Under the coaching of both the leader of Program Management/Operations and the CSM leader, drive the definition and construction of the proper tools and dashboards/analytics that is best relevant to the target sales/CSM team.
• Support those teams with the management of the data collection (customer profiling information, sales activities, funnel tracking) so it remains up to date.
• Present recommended analysis of the data into regular Management reviews.

What are we looking for?

• Degree in Business Administration or engineering bachelor with interest in business.
• Between 0 and 2 years of experience, internships related to the job content would also be valuable.
• Analytical and data analysis skills with a business background perspective.
• Good communication skills, both written and verbal
• Fluent in English.

What we offer:

• Opportunity to work in an international organization with colleagues coming from all over the world. 
• Diverse, continued internal growth and career opportunities. Including HP’s own learning platform and LinkedIn Learning. 
• An attractive benefits package: 
  • Health & Life insurance 
  • Lunch at reduced prices at our canteen/ ticket restaurant vouchers 
  • HP product discount 
• Work life balance / flexible working hours.
• Women, Pride, Young employees, Sustainability and DisAbility! Just a few of our fantastic global business networks you can get involved with locally.  
• We also dedicate time and resources to contribute with our community through Corporate Volunteering activities, including our onsite HP Charity day.
• Do you like to give back to the community? Then join one of our many volunteering teams or be a part of the incredible HP charity day held on site annually.  
• Love sports? Then take advantage of our sports center (indoor and outdoor) with 25+ regular coordinated activities.
• We have an onsite Doctor and medical team for our employees, including services such as: nutrition, physiotherapy, and general health.
• Printing Happy hour – from photographs to large posters. And Hands-on workshops to print with the latest technology – from wall covers to 3D printed models.
• Dedicated lactation room.
• Our Women Network organizes activities such as Networking, the promotion of STEM vocations, talks on, improving business acumen, work life balance and skills of the future, etc. 

Sounds like you? Apply and let’s have a talk!

Sales and Services Entity (ES11)

 

Job -

Services

Schedule -

Full time

Shift -

No shift premium (Spain)

Travel -

No

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement