THE JOHN GORE ORGANIZATION is the leading presenter, distributor, and marketer of Broadway theatre worldwide.  Under the leadership of theater producer and owner John Gore, its family of companies includes Broadway Across America, Broadway.com, The Broadway Channel, BroadwayBox.com and Group Sales Box Office.  Its productions span Broadway, Off Broadway, London’s West End, Japan and 48 North American markets. It has won Tonys in every producing category as well as numerous other Drama League, Drama Desk and Olivier awards.

At The John Gore Organization, a diverse, inclusive, and equitable workplace is one where all employees feel valued and respected, and all voices are valued and heard. We are committed to fostering, cultivating and preserving a culture of equity, diversity, access and inclusion.

$23.00 - $25.00/ hour

FLSA Status: Non-Exempt

Summary

Daily responsibilities will include overseeing all related financial processes and administrative-related tasks for group ticket orders and serving as the backup for Fulfillment duties.

Duties and Responsibilities:  

• Position responsibilities include but are not limited to the following:
• Process client payments on multiple platforms
• Reconcile accounting for all group sales in collaboration with the JGO Finance Department
• Liaise with box offices regarding all accounting issues
• Research accounting issues internally and consumer-facing
• Process purchase orders
• Run end-of-month reconciliations  
• Interface with the group sales team as well as clients
• Serve as back up to ticket fulfillment processing and box office delivery

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Cooperation
  • Establishes and maintains effective relationships
  • Active listener
  • Offers assistance and support to co-workers
  • Works cooperatively in group situations
• Adaptability
  • Able to work around unexpected changes of circumstance or workload
  • Modifies a planned course of action based on new circumstances
  • Changes communication style to achieve the best results
  • Functional Competencies  
  • Excellent organizational skills, detail-oriented
  • Proficient in Excel
  • Able to work well in a fast-paced environment
• Team Orientation
  • Fosters team cooperation
  • Understands team roles and responsibilities
  • Supports group problem-solving

Qualifications aka KSAOs

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, the requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to multitask and be organized in a fast-paced environment
• Passion and knowledge of Broadway shows is a plus
• Applicants must be willing to learn a unique CRM platform as well as additional ticketing and accounting platforms.
• Applicant must be able to perform physical work as it relates to Fulfillment, box office deliveries

Communication Skills

• Ability to respond to common inquiries and/or complaints from customers, partners, or members of the industry as it relates to specific issues
• Ability to effectively present information to a team of peers and stakeholders

Critical Thinking

• Must be detailed oriented as it relates to all accounting practices and have the capacity to problem solve.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to:

• Be at desk throughout the workday when in office  
• Use dexterity to count, allocate and deliver printed tickets

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to:

• Open office plan with cubicles with the option to sit and/or stand

Acknowledgement

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Employees will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

We offer competitive compensation including Vacation and Holiday Pay, health & welfare benefits, and a 401(k) retirement plan.

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

EQUAL EMPLOYMENT OPPORTUNITY

The John Gore Organization is an equal opportunity employer and affords equal employment opportunity to all applicants regardless of race, color, religion, gender, creed, national origin, age, disability, sexual orientation, veteran status or any other legally protected classification under local, state or federal laws.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification or position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

The John Gore Organization’s recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. The John Gore Organization may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.