Mandate:

The ability to lead a team, focused on excellent customer service, outstanding product presentation, and efficient processes, designed to achieve maximum sales while controlling costs. 

passion & commitment to customer service is a key driver for our Company

Operational Responsibilities:

• Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly, effective, and personalized experience;
• Responsible for Fresh Side or Dry Side and/or both sides;
• To assist with setting operational goals for their designated areas and accountable for enforcing those goals and standards to ensure the overall success of the store operations;
• Responsible to analyze  the opportunities by putting in place business plans and ensure the completion of their execution to achieve financial objectives within the store (this includes gross profit, wage cost, operational expenses, inventory control, net contribution, and shrink);
• To review and provide direction regarding planogram programs with Department Managers within their designated areas and be accountable to oversee the delivery of merchandising programs which includes the maintenance, communication, and execution of store planograms ;
• Responsible to oversee the execution and maintenance of store programs and initiatives (insiders, new role outs etc);
• Responsible to review and provide approvals regarding  Department Manager’s store administrative activities, including financial reporting, labour scheduling, budgeting, bookings, and etc... within their respected areas;
• Accountable to maintain company’s merchandising standards including all sales floor and backroom areas by providing proper delegation, direction, and indentify Department Managers’ key responsibilities and priorities in this matter;
•  Ensure that inventory is maintained at a specific level and that there is a proper mix of assortment on the shelves available;
• To be involved in Customer Service and Customer Relations at all times;
• To be responsible for the closing functions of the store (minimum of 2 nights a week); and
• Responsible to oversee all maintenance aspects of the store (including 3rd party contractors)
• Responsible for the day-to-day operations and oversee the store in the absence of the Franchisee;
• To perform other duties as assigned

Employee Relations Responsibilities:

• Responsible to directly oversee the work of Department Managers as they will have a dotted line reporting into this role
• Support strong employee performance by setting clear expectations, providing performance feedback, developing employee capability, and bench strength through developing corrective action plans to ensure their success and completion;
• To coach Department Managers on progressive disciplines;
• To manage, plan, and direct the work of others and discipline employees when required;
• Responsible to maintain and communicate Company Policies and Procedures and ensuring compliance with Food Safety , Health and Safety initiatives, and with the Union Contract ;
• To perform other duties as assigned

Requirements:

• Exceptional customer service skills with a talent for building customer loyalty
• Minimum Grade 12 Diploma (advanced reading, writing, and mathematical skills)
• 4 to 5 years experience in the retail food industry
• 3 to 5 years of managerial experience
• Demonstrated creativity in display merchandising
• Excellent organizational abilities with the ability to manage multiple priorities
•  Labour relations experience a definite asset
• Excellent verbal and written communication skills, strong interpersonal and problem-solving skills
• Ability to work in a fast paced environment
• Knowledge of store systems skills (Elvis, Telxon, CAO, and BDR) is an asset
• Knowledge of Food Safety, Health and Safety, and Company Policies and Procedures
• Computer Skills (PC application; Outlook/E-Mail, Excel)
• Must be available to work evenings , weekends, and holidays
• Must be available to close the store a minimum of 2 evenings a week

How You’ll Succeed: ​
At Fortinos, we attribute our success to preserving our core values: super fresh foods, well‐trained staff, store cleanliness and above all, superior, friendly customer service. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

We are committed to creating a diverse and inclusive workplace.  ​
If you are contacted by us regarding a job opportunity or interview, please advise if you require accommodation.​
 ​
NOTE: The Employer noted in this posting is an independently owned corporation (“Franchisee”) which is licensed to use the “FORTINOS” trademark(s) by Loblaws Inc. Applicants hired by a franchisee will be employees of the franchisee. No employment or similar relationship will be created between the applicant and Loblaws Inc. or its affiliates.