Overview of the Position

The Retail Supervisor is an integral part of our store leadership team, assisting in delivering exceptional brand and customer experiences, driving store sales, and fostering a welcoming retail environment. In addition to focusing on sales and service, the Retail Supervisor oversees daily store operations, including product management, merchandising, education, back-of-house functions, and marketing execution. They open and close the store on assigned shifts, provide clear direction to the team, and support a high standard of store operations.

When the Store Manager or Assistant Store Manager is unavailable, the Retail Supervisor assumes leadership responsibilities, ensuring smooth store operations and motivating the team. They lead by example, offer constructive feedback, and maintain a positive and inclusive workplace.

Essential Functions and Responsibilities

·Provide knowledgeable, friendly service in person, over the phone, or through digital channels, following prAna’s service standards.

·Lead sales floor operations, directing team members to best serve guests and maximize sales.

·Deliver clear, direct, and timely coaching feedback while communicating observations to the Store Manager.

·Set a motivating tone by leading through example with a customer-obsessed mindset.

·Take ownership of key store responsibilities, focusing on merchandising, training, operations, and marketing execution.

·Handle customer and staff concerns professionally, ensuring a respectful resolution.

·Proactively address operational challenges, making informed decisions while following prAna guidelines.

·Execute store opening and closing duties, including cash handling, alarm settings, and paperwork completion.

·Follow all safety and security guidelines while on shift.

·Welcome prAna guests warmly and provide an engaging, educational shopping experience.

·Assist guests in finding merchandise and make thoughtful recommendations to maximize store sales.

·Handle special orders, exchanges, returns, and in-store purchases from prAna.com..

·Accurately and efficiently process sales transactions using the prAna POS system.

·Develop expertise in prAna’s product line through training and enthusiastically educate customers about our apparel and accessories.

·Support inventory cycle counts, order processing, and stockroom organization.

·Help maintain a clean and organized store by assisting with regular tasks such as cleaning windows and bathrooms, sweeping floors, and dusting surfaces.

·Follow inventory control and loss prevention policies.

·Assist with merchandising, floor resets, and visual directives to enhance the customer experience.

·Follow safety and security protocols at all times.

·Share ideas and input for store and region-specific events that amplify prAna’s voice in the outdoor world.

Education, Experience, and Time Requirements

• Some management experience required.
• Retail sales or customer service experience in specialty retail, activewear, or outdoor apparel is a plus.
• Passion for outdoor activities, especially those that reflect the prAna brand’s focus on an active California lifestyle—such as hiking, climbing and yoga—while embracing all forms of outdoor adventure.
• High school diploma or equivalent required.
• Must be at least 18 years old.
• Flexible availability to adapt to changing business needs and schedules.

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodation may be made to ensure qualified individuals with disabilities are able to perform essential job functions.

• Occasionally requires the ability to remain stationary.
• Constantly requires ability to move about the store, communicate with others (customers / co-workers) to exchange information.
• Frequently requires ability to lift/move items weighing up to 40lbs.
• Detailed physical requirements document on file.

What’s In It For You

• Life/Work balance – We prioritize flexibility in work schedules because we believe that balance is essential.
• Generous product discounts on prAna and Columbia Sportswear brands: Columbia, Mountain Hardwear, and SOREL.
• Store credit for purchasing product.
• Medical, dental, and vision coverage available.
• Participation in 401(K) program.
• Eligibility to participate in the prAna Retail Quarterly Bonus Plan.

Employee Conduct

Every employee contributes to a positive work environment through professional and cooperative interactions with coworkers, customers, and vendors.

This job description outlines the general scope and function of the position but may change based on business needs.

Our Commitment to Inclusion

 At prAna, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth. lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity. military and veteran status, and any other characteristic protected by applicable law. prAna believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. All employment is based on qualifications, merit, and business need.

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company. 

Columbia Sportswear Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Columbia Sportswear is committed to working with and providing reasonable accommodation for individuals with disabilities. https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf. If you need reasonable accommodation because of a disability for any part of the employment process, please notify your recruiter.

At Columbia Sportswear Company, we’re proud to offer regular full-time employees a benefits package that includes a variety of services and products to help make your life and work more rewarding. Our benefit programs contribute to overall employee well-being by aligning those programs with the fundamental elements of well-being: physical, social/emotional, financial, career and community. Benefits that can protect your family’s financial future and help you save money through our 401k plan plus a generous company match. Columbia offers medical, dental, vision, life Insurance, disability, flexible spending accounts, health savings account, and an assortment of voluntary benefit offerings (accident, critical illness, hospital indemnity, and legal services). In addition, Columbia offers EAP + which is free and confidential 24/7/365 counseling services. We have extensive wellness benefits, employee discounts and a generous time off program available.

If you need an accommodation/adjustment to successfully complete and submit your application, please reach out to [email protected] with the Subject: Applicant Assistance Requested.