What we will count on you to: 

· Manage fiduciary operational activities, with direct responsibility to perform assigned billing operations, invoicing, credit control and collections tasks end-to-end.

· Support the Fiduciary team leader in overseeing day-to-day operations, translating strategy into practical execution and serving as a reliable operational escalation point.

· Analyze existing processes and controls to identify inefficiencies and propose, pilot, and implement improvements to increase efficiency, accuracy and compliance.

· Produce, maintain and enhance financial and operational reporting and dashboards (billing, aging, collection performance, SLA/KPI tracking); prepare ad-hoc analysis and presentations with clear recommended actions for management and regional stakeholders.

· Drive and support global/regional projects and local delivery of initiatives; coordinate with regional teams and brokers to ensure alignment and consistent execution across geographies.

· Provide guidance, practical coaching and on-the-job mentoring to junior colleagues to raise standards of quality, consistency and productivity.

· Maintain a working understanding of relevant insurance and fiduciary legislation, regulatory expectations and internal controls; identify, escalate and help remediate conduct, compliance or risk issues.

· Support system optimization and maintenance efforts (Workday, billing/AR platforms, reporting tools), and help identify automation or tooling opportunities to reduce manual effort.

· Own and prioritize personal workload to meet individual SLAs, KPIs and quality targets; act as a dependable backup for core fiduciary activities when required.

What you need to have: 

· Bachelor’s degree or higher.

· 8+ years’ relevant experience in operations, billing/collections, finance or insurance operations, ideally within insurance or financial services and including hands-on billing/AR experience.

· Demonstrable experience performing billing operations and applying collection strategies and credit control practices.

· Strong analytical skills with proven ability to create clear reports and present actionable insights to stakeholders.

· Fluent business English (verbal and written) — frequent interaction with regional teams requires confidence in leading English-language discussions and correspondence.

· Excellent attention to detail, organizational skills and ability to manage competing priorities.

· Strong interpersonal skills with experience coaching or mentoring junior staff (formal people management not required).

What makes you stand out:

· Experience with Workday, ERP or billing/AR systems.

· Advanced Excel skills and familiarity with reporting tools (Power BI, Tableau or SQL).

· Exposure to process improvement methodologies (Lean, Six Sigma or equivalent).

· Knowledge of local and regional insurance regulation or fiduciary requirements.

· Operationally focused: takes ownership of delivery and ensures high-quality outcomes.

· Collaborative: builds effective relationships across functions and geographies.

· Practical problem solver turns analysis into pragmatic solutions and measurable improvements.

· Coach mindset enjoys developing junior talent and raising team capability.

Why join our team: 

· We help you be your best through professional development opportunities, interesting work and supportive leaders. 

· We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. 

· Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.