Posted:
7/8/2024, 8:17:00 AM
Location(s):
Massachusetts, United States ⋅ Indiana, United States ⋅ Boston, Massachusetts, United States ⋅ San Diego, California, United States ⋅ California, United States ⋅ Indianapolis, Indiana, United States
Experience Level(s):
Expert or higher ⋅ Senior
Field(s):
Customer Success & Support ⋅ IT & Security
Workplace Type:
Hybrid
Pay:
$35/hr or $72,800 total comp
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Serves as a consultant for the CSE (Customer Support Engineering) organization on all matters pertaining to the business unit or department. Interacts with the largest clients at Seismic in the most difficult technical situations. Drives long term technical and structural improvements across the operations and engineering organization. Brings customer challenges into the company for long term solutions. Recommends technical enhancements based on patterns of customer experience with Engineering leadership. Typically, very persuasive and favorably wins over team in meetings with internal and external personnel. Expert in most functional areas of Engineering.
Used by multiple Engineering Teams for roadmaps, technical design, and guidance as it relates to the CSE organization (Customer Support Engineering). Acts as a force multiplier for individuals and teams. Can drive and resolve issues post handoff to Engineering. Can drive and breakthrough issues stalled within Engineering. Plays a leadership role in shaping the strategic direction of company in terms of process improvement, client base, and scope of work taken on. Brought in on Engineering planning sessions. Broad and deep across all areas. Serves as consultant to the entire Engineering and Operations organization. Adept in use of all advanced tools. Makes an impact on the company's strategic goals. Serves in consultative fashion with architects, VPs, and other leaders. Sets and communicates vision for technical strategy. Raises difficult issues and resolves them through all teams.
Makes an impact on the work of the entire team, and potentially other teams. Is seen as a go to resource by other Support team members for best practices and knowledge of systems. Seeks opportunities to improve customer experiences and can de-escalate and resolve complex customer technical challenges. Develops other Technical Support Engineers. Develops Support Engineers capabilities. Demonstrates ability to improve capabilities of other SWAT Engineers, and Support Team.
What you will do:
Measurements of the Role
Who you are:
Our values:
Here at Seismic, we ignite growth for our company, industry, and people. We are enablement innovators seeking the best, brightest teammates who are mission-driven and empowered by our values.
What we have for you:
USA
Canada
#LI-Remote #LI-DL1
We are committed to fair and equitable compensation practices.
Seismic’s annual base salary range for this position will vary based on applicant’s location, experience, job level, skills, and abilities as well as internal equity and alignment with market data. The range listed below is the minimum to the maximum of our target hiring range.
This position is also eligible to participate in Seismic’s incentive plans in addition to base salary. The actual incentive amount will vary and will be subject to the terms and conditions set in the applicable incentive plan.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please contact us at [email protected].
Headquartered in San Diego and with employees across the globe, Seismic is the global leader in sales enablement, backed by firms such as Permira, Ameriprise Financial, EDBI, Lightspeed Venture Partners, and T. Rowe Price. Seismic also recently expanded its team and product portfolio with the acquisition of Percolate, Grapevine6, and Lessonly. Our board of directors is composed of several industry luminaries including John Thompson, former Chairman of the Board for Microsoft.
Seismic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Website: http://seismic.com/
Headquarter Location: San Diego, California, United States
Employee Count: 1001-5000
Year Founded: 2010
IPO Status: Private
Last Funding Type: Series G