POSITION:          Senior Manager of Operations  

DEPARTMENT:  Engineering & Operations           

REPORTS TO:     Director of Engineering & Operations

FLSA STATUS:    Salary/Exempt 

Facility Name:  Caesars Superdome | Smoothie King Center |    Champions Square

Location:        New Orleans, La

LEGENDS|ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering an end-to-end solution across all areas of venue operations and revenue generation for many of the world’s most iconic brands and venues.

Legends brings a 360-degree, data-driven approach across planning, sales, partnerships, hospitality, and merchandise, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 400+ arenas, stadiums, convention/exhibition centers, and performing arts venues globally.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

Job Summary:

The Senior Manager of Operations is responsible for overseeing all day-to-day operational and housekeeping functions across the stadium to ensure a safe, clean, and world-class environment for fans, staff, athletes, and guests. This role will lead a team of supervisors and frontline staff, manage vendor relationships, coordinate event and non-event day logistics, and ensure compliance with safety and sanitation standards. The ideal candidate has extensive experience in large-scale facility operations, strong leadership skills, and a detail-oriented approach to cleanliness and presentation.

Key Responsibilities:

Operations Management:

• Oversee the planning and execution of stadium operations for event and non-event days.
• Develop and maintain standard operating procedures (SOPs) for all operational activities.
• Ensure readiness of all stadium areas including seating, concourses, suites, back-of-house, and restrooms.
• Coordinate with internal departments and external partners (e.g., security, catering, engineering, groundskeeping) to align operational needs.

Housekeeping Management:

• Lead the housekeeping function to maintain an immaculate facility that meets or exceeds industry standards.
• Supervise housekeeping teams (internal and contracted) to ensure timely and effective cleaning before, during, and after events.
• Monitor inventory and procurement of cleaning supplies and equipment.
• Develop quality assurance programs and perform routine inspections of cleanliness.

Team Leadership & Development:

• Hire, train, schedule, and manage supervisors and hourly staff.
• Provide coaching, feedback, and performance evaluations.
• Foster a culture of accountability, safety, and excellence in customer service.

Qualifications:

• Bachelor’s degree in Facility Management, Business Administration, Hospitality, or a related field.
• 7+ years of progressive experience in stadium, arena, or large-scale venue operations, including housekeeping and facility services.
• Proven leadership and team management skills in a fast-paced, high-volume environment.
• Strong understanding of regulatory guidelines.
• Excellent organizational, communication, and problem-solving abilities.
• Proficient in Microsoft Office Suite; experience with work order and facility management software is a plus.
• Ability to work flexible hours, including nights, weekends, and holidays as required by event schedules.

Preferred Qualifications:

• Experience with union labor environments.
• Certified Facility Manager (CFM) or similar industry certification.

Working Conditions:

• Physical ability to walk, stand, and navigate a large stadium for extended periods.
• May require lifting up to 50 lbs.
• Exposure to varying weather conditions depending on event requirements.
• Physical Demands
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

Note:

The essential responsibilities of this position are described under the above headings.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends|ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Applicants that need reasonable accommodation to complete the application process may contact 504-587-3995.