Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

We are looking for a sales-oriented and well-organized Inside Sales Support Specialist with Italian to join our team in Katowice, Poland. This role is ideal for someone who combines administrative skills with a commercial mindset and succeeds in a customer-focused environment.

We are looking for someone who is proactive, independent, and motivated by results - someone who takes initiative, builds customer relationships, and contributes to achieving sales targets.

You will work with the Regional Sales Manager to manage customer relationships and ensure smooth execution of sales and service processes across the Italian market. You will also collaborate with different internal departments to coordinate service delivery and resolve issues.

You will report to the Customer Service Manager and work in a hybrid model (remote and onsite).

Your Responsibilities:

• Support the Regional Sales Manager in daily operations and customer interactions.
• Conduct phone and web research to identify potential customers and suppliers.
• Handle telephone and email customer communication and vendors.
• Conduct commercial negotiations with customers and potential clients to secure sales.
• Prepare and follow up on quotations.
• Receive and processing customer orders, including arranging payment methods.
• Create and manage invoices.
• Monitor order and service status using internal systems.
• Ensure delivery and resolution of customer issues.
• Collaborate with internal departments to coordinate service execution.
• Maintain accurate records and documentation related to sales activities.
• Support compliance checks for local sales, import, and export regulations.
• Chase outstanding payments and ensure financial documentation.
• Contribute to sales performance through customer engagement and follow-ups.

The Essentials - You Will Have:

• Fluent Italian (minimum B2 level).
• Good English skills (minimum B2 level).
• Minimum 2 years of experience in sales support, customer service, or administrative roles.
• Experience with commercial negotiations and customer interaction.
• Attention to details.
• A natural drive for sales and achieving targets.

The Preferred - You Might Also Have:

• Knowledge of systems for work at Rockwell Automation based on previous experience.

What We Offer:

Our benefits package includes …

• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation
• On-demand digital course library for professional development
• Comprehensive mindfulness programs with a premium membership to Calm
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.