Project Role : Application Developer
Project Role Description : Design, build and configure applications to meet business process and application requirements.
Must have skills : Contact Center Technology Implementation
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: We are seeking a highly skilled Senior Test Engineer with a strong background in Contact Center technology including IVR, CTI, ACD, and Telephony platforms. The ideal candidate will have hands-on experience testing voice and omnichannel solutions, chat, email, SMS, bot interactions and validating complex call flows and backend integrations Project Role Senior Software Eng - QA Project Role Description: As a Senior Test Engineer, your role will involve validating contact center applications , including agent desktops, dialers, WFM systems, and CRM integrations. You will work closely with cross-functional teams to ensure seamless voice experiences for end users. Must have skills: Contact Centre testing Roles & Responsibilities: • Analyze requirements and create detailed test cases, and scripts for Contact Center applications. • Perform end-to-end testing of IVR flows, CTI integrations, SIP/VoIP connectivity, and agent desktop tools. • Validate call routing, screen pops, and CTI functionality. • Coordinate with DevOps and QA automation teams for CI/CD integration. • Report, track, and manage defects • Coordinate with cross-functional teams for UAT, defect triage, and production validation • Work closely with product and development teams to ensure functional and non-functional requirements are met. • Own test documentation and status reporting for QA cycles • Mentor junior testers and ensure QA best practices • Participate in release readiness and production validations" Professional & Technical Skills: • 4 to 6 years in software testing with at least 3+ years in Contact Center testing on enterprise contact center environments (like Genesys Cloud CX, Sprinklr, and cloud environments (AWS, Google Cloud)). • In-depth understanding of Contact Center operations, call flows, and routing logic • Proficient in testing IVR systems, automatic call distribution (ACD), agent workflows, and call transfer scenarios. • Experience with API testing, integrations, and end-to-end system testing. • Excellent communication and stakeholder interaction skills • Ability to mentor junior testers and lead small QA teams • Strong documentation, reporting, and analytical skills • Mandatory Skills: 1.Strong experience in Contact Center Testing 2.Test Case Design, Execution, and Defect Management 3.Experience in Agile/Scrum environments 4.Experience with test data setup and environment validation for contact center platforms 5.Familiarity with test case traceability to requirements and defect lifecycle management •Good To Have Skills: 1.Good knowledge of Cloud Contact Center platforms (e.g., Amazon Connect, Genesys Cloud, Sprinklr) 2.Automated Testing Tools for Voice (e.g., Cyara, Empirix, Hammer) 3.Familiarity with call recording, screen recording, and workforce management tools 4.Exposure to performance testing for voice and chat channels 5.Experience with compliance testing (e.g., PCI DSS, GDPR) in contact center environments Additional Information: - Experience: 4–6 years in software testing with minimum 4 years if experience is required - Educational Qualification: Bachelor’s degree in Computer Science, IT, Engineering, or related field, or equivalent experience. - A 15 years full time education is required.

15 years full time education

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