Position Summary...

What you'll do...

Analyst, Alarm Central Location: Bentonville, AR with potential to be temporarily located in Pineville, MO during disaster recovery scenarios. Employment Type: Full-Time, In-Office Department: Alarm Central, Global Security About Security Service The Security Service team supports enterprise-wide alarm monitoring, system configuration, and technician enablement to ensure the reliability, accuracy, and performance of life‑safety and intrusion detection systems. This role is central to maintaining high‑quality alarm programming, communication integrity, and monitoring platform accuracy across all supported technologies. What you'll do: Drive Accuracy in Alarm Panel Programming & Configuration - Program, configure, and maintain Bosch intrusion and fire alarm panels, including communication paths, reporting formats, areas, points, and user structures. - Provide real-time, phone-based support to technicians during installation and service calls. - Maintain programming templates, documentation standards, and best‑practice guidelines. Support Fire‑Lite & Edwards Fire System Integration - Assist with integration of Fire‑Lite and Edwards fire systems into the monitoring environment. - Validate point mapping, device reporting, and signal routing for accuracy. - Troubleshoot mismatched signals, missing device reports, and communication failures. Configure Monitoring Platform - Add and maintain customer accounts, zones, event codes, routing rules, and reporting logic. - Maintain dispatch agencies, contact lists, and escalation paths. - Map incoming alarm signals to correct workflows and automation rules. - Validate reporting formats including SIA, and Contact ID. Maintain Alarm Receiver Network Database - Create and maintain account records within the alarm receiver network database. - Conduct periodic audits and implement lifecycle updates to ensure ongoing data accuracy. - Resolve database issues that impact reporting or routing functionality. Troubleshoot Alarm Communication Paths - Diagnose issues involving IP, cellular, dual‑path, Contact ID, and SIA communication. - Guide technicians through communication tests and diagnostics over the phone. - Confirm end‑to‑end reporting functionality during installations or service tickets. Provide Technician Support & Knowledge Sharing - Assist field technicians with programming steps, communication corrections, and diagnostic workflows. - Document procedures and solutions for cross‑team learning and efficiency. Ensure Quality & Compliance - Follow internal standards and industry requirements for configuration and programming. - Support UL/NFPA compliance, monitoring system audits, and accuracy checks. - Maintain thorough documentation of updates and changes.
What you'll bring: Required Qualifications: - 2+ years programming Bosch alarm panels or related systems. - Must be proficient in typing/basic computer skills. - Excellent phone‑based communication and technician support skills. - Full‑time, in‑office availability. Preferred Qualifications: - Familiarity with SIA, Contact ID reporting formats. - Basic networking knowledge (IP addressing, ports, routing). - ESA, NICET, or Bosch system certifications. - Experience maintaining receiver network account databases. - Working knowledge of Fire‑Lite and Edwards system reporting and integration. - Experience configuring and utilizing alarm monitoring platforms. - Ability to configure dispatch agencies and contact lists. - Strong troubleshooting background with alarm communication paths. Primary Location 703 Associate Drive, Bentonville, AR 72716, United States of America Work Environment Full‑time, in‑office support role. Primarily phone‑based with collaboration across monitoring and technical teams. No after‑hours requirement. The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process. Benefits & Perks: Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more. Equal Opportunity Employer Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing belonging styles, experiences, identities, ideas and opinions while being inclusive of all people. Who We Are Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in belonging, sustainability, and community involvement. From day one, you’ll be empowered and equipped to do the best work of your life. If you are ready to take on this exciting challenge and join a team of talented and motivated professionals, apply now!
The hourly wage range for this position is $23.00 - $45.00*

*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The hourly wage range for this position is $23.00 - $45.00* *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Associate's degree in Management, Business, Computer Science, or related field OR 2 years’ experience in emergency management or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.