Engineer - Virtual Desktop Infrastructure 

The Big Picture 

Sysco LABS is the Global In-House Center of Sysco Corporation (NYSE: SYY), the world’s largest foodservice company. Sysco ranks 56th in the Fortune 500 list and is the global leader in the trillion-dollar foodservice industry.   

Sysco employs over 75,000 associates, has 337 smart distribution facilities worldwide and over 14,000 IoT-enabled trucks serving 730,000 customer locations. For fiscal year 2025 that ended June 29, 2025, the company generated sales of more than $81.4 billion.   

Sysco LABS Sri Lanka delivers the technology that powers Sysco’s end-to-end operations.     

Sysco LABS’ enterprise technology is present in the end-to-end foodservice journey, enabling the sourcing of food products, merchandising, storage and warehouse operations, order placement and pricing algorithms, the delivery of food and supplies to Sysco’s global network and the in-restaurant dining experience of the end-customer. 

The Opportunity  

We are currently on the lookout for an Engineer – Virtual Desktop Infrastructure to join our team.  

Responsibilities: 

• Adhering to the Windows desktop images standards, deployment methods and use of supporting tools and technologies: Infrastructure – storage, networking, servers, load balancing, etc.; Anti-virus and Profile management 

• User experience monitoring, Single Sign On, Performance troubleshooting and Endpoint management (thin clients, mobile devices, PCs, etc.) 

• Application deployment and virtualization 

• Meeting key performance indicators for infrastructure, user experience, applications, storage, servers, and network components related to VDI and escalating outcomes appropriately 

• Identifying issues proactively using the required tools 

• Working on automating system procedures and processes to evolve the technology in the organization 

• Contributing to the knowledge base for troubleshooting and maintaining the environment 

• Providing documentation, processes and technical training to service desk and administrator level team members 

• Developing and maintaining O&S Standard Operating Procedures for VDI Environment 

• Diagnosing and troubleshooting problems with PCs, software, communications devices within established procedures and responding to end user requests for technical support and assistance 

• Providing support and assistance to System Administrator(s), Network Engineer(s) and Telecommunications Systems staff in the delivery of End User support and Systems Maintenance; Ensuring compliance with security policies and procedures 

• Participating in the development and implementation of VDI-related operational procedures and standards 

• Collaborating on the evaluation of vendor hardware, software, and services to recommend purchases; Interfacing with vendors to ensure appropriate resolution during network outages or periods of reduced performance 

• Managing and supporting VMware virtual environments with a focus on high availability and scalability of architectures 

• Maintaining detailed and organized documentation for VDI solutions, processes, troubleshooting, and procedures; Planning and maintaining the VDI environment utilizing VMware Horizon best practices 

• Conducting in-person and virtual training sessions for end users on collaboration applications 

• Documenting enterprise collaboration solutions as needed using tools such as Visio, Excel, and/or Word to depict physical and logical associations and integrations 

• Ensuring vendor-managed system upgrades are coordinated and implemented properly 

• Participate in the design and implementation of new systems and upgrades to existing solutions 

• Analyzing incidents, identifying root causes, and providing solutions for system issues 

Requirements: 

• 2+ years of IT server administrative-related experience in maintaining and supporting a large virtual server and desktop environment 

• Experience with Virtual Desktop Infrastructure (VDI) 

• Hands-on experience with Active Directory, DNS, DHCP, NTFS, and management desired, but not required 

• Experience in ADFS, AD Connect, Certificate management and Group Policies 

• Functional knowledge of VMware Horizon, VMware vSphere, EMC VNX, Cisco UCS, Microsoft, VMC on AWS, VMC on Azure, Windows Operating Systems and Windows as a Service, are desired. 

• Strong knowledge in design, implementation, troubleshooting of complex XenApp and Xen Desktop production environments 

• Should possesss a good knowledge of Windows 10, Windows 2016, Windows 2019, PowerShell scripting and automation of monitoring/operational tasks 

• Must have working experience with TCP/IP and network troubleshooting with basic tools such as traceroute, speed tests, and bandwidth reports 

• Excellent time management and prioritization skills to effectively execute tasks in a high- pressure environment 

• Should be highly organized and able to maintain meticulous and consistent documentation of incidents, processes, and resolutions 

• Resourceful with creative problem-solving and critical-thinking skills 

• Excellent customer service skills complimented by an ability to effectively interpret and respond to customers’ issues 

• Strong written and oral communication skills with the ability to clearly communicate and provide technical support to both technical and non-technical audiences 

• Experience working in a collaborative and ever-changing technical environment 

• The possess the ability to establish rapport and provide cross-training to team members 

• Experience and desire to work in a global delivery environment 

• Working knowledge of DoD STIGs or NIST 800-53 or CIS hardening standards 

• Experience packaging and deploying gold images, desktop pools, patches and applications 

• Experience with Thin Client monitoring, upgrading and troubleshooting 

• Experience with assessing complete IT inventories and utilization and developing plans for consolidation and optimization 

• Experience with IT infrastructure inclusive of server, storage, network, database, systems, DR/business recovery and continuity practices, storage, compute, and virtualization knowledge 

• Experience with VDI and Thin Client system patching and compliance 

Benefits:  

• US dollar-linked compensation  

• Performance-based annual bonus  

• Performance rewards and recognition  

• Agile Benefits - special allowances for Health, Wellness & Academic purposes  

• Paid birthday leave  

• Team engagement allowance  

• Comprehensive Health & Life Insurance Cover - extendable to parents and in-laws  

• Overseas travel opportunities and exposure to client environments   

• Hybrid work arrangement  

Sysco LABS is an Equal Opportunity Employer.