Job Description

About Bose
You know the moment. It's the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying "hello". It's in these moments that sound matters most. At Bose, we believe sound is the most powerful force on earth. We've dedicated ourselves to improving it for nearly 60 years. And we're passionate down to our bones about making whatever you're listening to a little more magical.

About the Role
The Bose Enterprise Technology Services Delivery Manager role is senior leadership position responsible for all levels of Vendor Performance Management for the strategic suppliers who provide managed IT Technology services to our customers. Key responsibilities include Service Level Management Issue & Dispute Management, Contract Compliance & Deliverables, Contract Changes & Amendments, and Invoice Management. The role chairs Weekly and Monthly Service Delivery Committee for proactive performance management.
This role is responsible for leading large or multiple technology delivery and operations teams in the delivery of critical digital technology strategy, deployment, and operational support for a subset of the Bose global technology landscape. The manager will have multiple teams of Bose employees and contractors in any of the geographies where Bose operates and will maintain a financial budget in support of the technology under their management.
The Service Delivery Manager is accountable for Operational Service Management Assurance, ensures receipt of deliverables and obligations as defined in the managed services agreement, initiates Change Requests for continuous improvement and Service Level Resets, validates and approves monthly SLA report, and validates accuracy of invoices (e.g. Performance credits) for the assigned program.

Specific Responsibilities:
The Service Delivery Manager for Cloud Solutions is responsible for enabling Bose business strategies by empowering our cloud community with the services, capabilities, governance, and knowledge needed to catalyze digital transformation. The role delivers services for the entire Bose AWS tenant & cloud ecosystem to build and maintain the Cloud Foundation for Bose. The team will drive Cloud Maturity and Modernization through templates, services, and solutions that enable a self-sustainable core cloud ecosystem aligned to industry best practices. In addition, the SDM-Cloud will partner with our cloud solutions Managed Service Partner to manage and optimize the Cloud Infrastructure for IT by continuously and proactively assessing and improving the cost, performance, security, and resiliency of the environment.

Required Competencies:
• Exceptional interpersonal skills with a proven track record of delivering measurable results.
• Deep understanding of the IT and application landscape, including interdependencies with business processes.
• Exceptional listening, communication (written and spoken), data storytelling and presentation skills with an ability to gain buy-in, influence and build rapport with partners of diverse cultures and levels of expertise.
• Change agent who excels at change management, is organized, detailed, and able to grasp and apply new concepts quickly and relay/implement within the team.
• Strong financial acumen with experience managing large Opex and Capex budgets.
• Accountability for quality deliverables with urgency and attention to detail.
• Complexity management in broad organizations with competing priorities.
• Considers differences in perspective and experiences of people.
• Builds strong engineering and software skills within the team, identifying talent gaps and ensuring future team composition aligns with business strategy.

About You

Experience Requirements:
• 10+ years in enterprise technology implementation and operational support. Collaboration with leading vendors (AWS, Microsoft, TCS, eInfochips, Accenture).
• Proven experience managing a global team of employees and contractors to develop and deploy global designs and standards across multiple information technology domains.
• Demonstrated experience to develop capabilities through coaching, mentoring, and driving high engagement across engineers located in several countries across North America, Europe, and Asia.
• Demonstrated success in shaping digital business technology vision through effective partnership with other business leaders.
• Experience with Agile and SAFE scaled agile methodology solution delivery experience, leading high-impact and visible projects dedicated to delivering best-in-class service to business.

Education/Certification Requirements:
• Bachelor’s or master’s degree with relevant experience
• Continuous Learning: Demonstrated commitment to staying updated on emerging trends and technologies in cloud computing.
• Certification in cloud platforms, i.e., AWS Certified Cloud Practitioner – Foundational, Solutions Architect Associate or Professional, Agile and Business certifications a plus.

*** This role is hybrid. Hybrid at Bose requires a minimum of three in-person days in your assigned office location.

Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success, and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process.
If you believe you need a reasonable accommodation, please send a note to [email protected]

Bose is an equal opportunity employer that is committed to inclusion and diversity. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. For additional information, please review: (1) the EEO is the Law Poster (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf); and (2) its Supplements (http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm). Please note, the company's pay transparency is available at http://www.dol.gov/ofccp/pdf/EO13665_PrescribedNondiscriminationPostingLanguage_JRFQA508c.pdf. Bose is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the application or employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.