The Opportunity

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

Informatics Sales Support Specialist

As we continue our growth journey, we are recruiting for an Informatics Sales Support Specialist to join our team in the UK. This position is predominantly field-based and requires regular travel to customer sites throughout the UK and Ireland, with occasional travel elsewhere in Europe.

Your new role:

As the Informatics Sales Support Specialist you will be a technical subject matter expert responsible for supporting, implementing, and promoting QuidelOrtho's informatics and middleware portfolio across the United Kingdom and Ireland. You will combine pre-sales consultancy, solution implementation, customer training, technical support, and project coordination to ensure the successful deployment and ongoing operation of informatics solutions within hospital and laboratory environments.

You will work closely with Account Managers, Field Application Specialists, customers, and internal support teams, the Informatics Sales Support Specialist provides expert guidance on Laboratory Information Systems (LIS), middleware solutions, laboratory workflows, system integrations, and connectivity requirements. The role requires a strong understanding of healthcare IT environments, including networking, Windows Server operating systems, SQL Server databases, and industry communication standards such as ASTM E1394.

You will support sales opportunities through technical presentations, demonstrations, tender responses, and customer consultations, while also leading implementation and upgrade activities, troubleshooting complex technical issues, and ensuring customers achieve maximum value from QuidelOrtho informatics solutions.

What you’ll be doing:

• Onsite support with current customers and new installations. Performing installations / upgrades, training and trouble shooting.
• Sales support activities including supporting local account managers with developing new opportunities (technical presentations, visits etc) and participating in tender submissions (technical responses, implementation plans etc).
• Maintain accurate records of activity in salesforce (Customer relationship management platform) to support the sales process, and the OrthoCare document management system to ensure a full audit history of work carried out on customer sites.
• Attend meetings and events such as sales meetings, training sessions, user group meetings, demonstrations, supplier engagement events and exhibitions (BBTS, IBMS etc).
• Assist with validation activities associated with middleware upgrades and new software releases.
• Support user acceptance testing (UAT) and pilot deployments of new informatics products and features.
• Develop customer-facing documentation, training materials, and best practice guide
• Maintain current knowledge of industry standards, regulatory requirements, cybersecurity practices, and emerging healthcare IT trends.
• Assist with Cyber essentials plus certification each year, and appropriate IT Audits

What you’ll need to succeed:

• Bachelor’s degree in information technology, Computer Science, Healthcare Informatics, Biomedical Science, or a related discipline, or equivalent combination of education and relevant industry experience.
• Demonstrable experience with Laboratory Information Systems (LIS), middleware solutions, and other healthcare informatics products is essential.
• Preferred knowledge and experience of ASTM E1394 messaging standards, Microsoft SQL Server, and Microsoft Windows Server operating systems.
• Knowledge of networking technologies and architectures, including LAN and WAN environments within healthcare and hospital settings, is highly desirable.

What we offer: 

• Competitive Salary 
• Yearly Salary Reviews 
• Attractive Pension Scheme 
• Bonus Scheme 
• Life Assurance 
• Private Medical (If applicable) 
• LinkedIn Learning 
• Cycle to Work Scheme 
• Free Onsite Gym (Pencoed) / Gym Reimbursement (Commercial)
• Subsidised Canteen 
• 25 days Holidays + 1 QuidelOrtho Day + 8 Bank Holidays (Milestone Increases Available) 
• Employee Assistance Programme 
• Reward & Recognition Programmes 
• State-Of-The-Art facilities 
• Exceptional career developmental prospects 
• Strong culture centred around collaboration & customer focus

How we work:
At QuidelOrtho, our culture is shaped by four core behaviors that guide how we collaborate, make decisions, and support each other and those we serve. The ideal candidate will exhibit these behaviors, as we believe they’re essential to how we thrive as a team and achieve meaningful impact:

• Thrive Together – Collaborate intentionally, grow as a team
• Make It Happen – Focus on priorities, embrace continuous improvement
• Commit to Service – Cultivate a service mindset
• Embrace Inclusion – Be open and authentic, welcome diverse perspectives

Equal Opportunity

QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at [email protected].

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