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Discover a workplace that values your contributions, fosters your growth, and celebrates your success. At UMC Physicians, we prioritize our employees' well-being, development, and satisfaction, achieving a remarkable 98% employee satisfaction rate. Join our team, and experience the difference of working with a dedicated, passionate, and satisfied group of professionals.

Title: RCM Primary Care Follow Up Specialist
Department: Central Business Office
Location: Security Park – B27

Summary
The RCM Primary Care Follow Up Specialist ensures all initial third party and federal/state government claims are billed and all unpaid, rejected or denied claims receive appropriate follow up or an appeal to over-turn the denial as required. Specialist is responsible for obtaining missing information, researching denials and documentation, and following up on claims.

Availability Requirements:
• Ability to work 40 hours per week
• Day Shifts between the hours of 7:30 – 5:30
-8-hour shifts Monday - Friday
-9-hour shifts Monday - Thursday | 4-hour shift Friday

Our Mission: To improve the quality of life for our community by providing the best patient experience for every patient.

Our Vision: To be the best place to work and the best place to receive healthcare.

Benefits: UMC Physicians offers a comprehensive benefits package to eligible full-time employees including:
• Paid Time Off
• Sick Pay
• Medical, Dental and Vision Insurance
• Employer Paid Group Life and Voluntary Life Insurance
• Short Term Disability Insurance
• Long Term Disability (after 2 years of employment)
• Critical Illness, Accident and Cancer Insurance
• Health Care and Dependent Care Spending Accounts
• 401K Retirement Plan with Company Match
• Employee Assistance Program
Note: Some benefits require an employee contribution to participate.



Essential Functions:
• Take action to resolve rejected, underpaid, and denied claims by submitting
corrected claims and appeals on a timely basis upon review of unpaid
encounters.
• Review, research and resolve coding denials for primary care providers; this
includes denials related to the billed CPT, diagnosis, or modifier.
• Identify and resolve complex claim issues adversely impacting the revenue
cycle to achieve resolution. This requires coordination with clinical
departments and payer consisting of clear and concise written and oral
communication.
• Identification of denial, payment, and coding trends to decrease denials,
improve denial prevention, and maximize collection.
• Contact payers via website, phone, or correspondence, regarding
reimbursement of claims denied.
• Interpret medical rules and policies including payor specific requirements
such as with Medicaid and Medicare to ensure proper reimbursement.
• Maintain compliance with department standards, HIPAA, and governing
agency policies and procedures.
• Additional duties as assigned.

Minimum Requirements:
• High School diploma or equivalent.
• 1 - 2 years of medical billing or collections experience (combination of
higher education and work history may be considered to satisfy this
requirement).
• Type 40 wpm, 10 key by touch.
• Strong attention to detail.

Preferred Qualifications:
• Knowledge of carrier specific claims appeal guidelines including claim
logic, electronic, and paper/fax processes.
• Proven analytical and decision making to determine what selective clinical
information must be submitted to properly appeal the denial.
• Knowledge of CPT and ICD-10 codes.
• Ability to read and interpret chart notes to determine appropriate denial
resolution based on documentation.
• Denial management, billing, coding guidelines.
• Previous experience with denials and follow up in primary care.

Physical Requirements:
• Prolonged sitting, some bending, lifting, stooping, and stretching.
• Hand-eye coordination and manual dexterity sufficient to operate a
keyboard, copier, telephone, adding machine, fax machine, printers and
other minor office equipment is a must.
• Normal range of hearing and eyesight to record, prepare and communicate
appropriate reports.
• Must be able to communicate in person, via voicemail, telephone, and e-
mail.

Environmental Conditions:
Works in well-lighted, heated and ventilated building. Professional office environment. Exposure to blood borne pathogens are of low risk.

Limitations and disclaimer:
The above job description is meant to describe the general nature of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. This position is security sensitive.
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UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

*Request for accommodations in the hire process should be directed to UMC Human Resources.​*