Are you curious, motivated, and forward-thinking? At FIS you will have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

FIS Managed IT group provides support and implementation solutions to customers throughout the U.S. Our engineers work to provide support, design solutions, hardware systems, and provide top-tier customer service.

What you will be doing:

• Provide Wintel support for the hosted systems.

• Support escalations from engineers for day to day and projects

• Serve as the subject matter expert of customer environments

• Expert in Windows Server 2012+ Administration

• Expert in Windows 10+ OS Desktop administration

• Provide technical leadership and mentoring for other engineers on your team

• Manage and maintain customer server environments in our hosted platform, on-premise (remotely), and cloud native environments

• Manage and maintain Citrix Virtual Apps and Desktops as well as maintenance of Citrix backend infrastructure

• M365 Migrations and Tenant Administration

• Microsoft Intune Administration (including auto-pilot)

• Azure AD Administration, MFA, and Single Sign On

• Server Builds and application deployments

• Assist with audit and vulnerability remediations for workstation and server environments as needed

• Working with various teams and managed incident management teams to resolve support escalations and outages

• Proactive maintenance of the hosted systems.

• Expand platforms as necessary and refine processes for better environment performance

What you bring

• 7 - 10 years’ experience in working in IT services organization

• Experience in working with UK / US clients

• Experience in being part of multiple datacentres and customer migration projects.

• Hands on remote production support experience supporting Windows servers in a large infrastructure.

• Experience working in 24/7 shift Weekly/Monthly rotational shift.

• Extensive VMWare and virtualization skills, preferably VMware certified but not required.

• Experience with PowerShell scripting to manage hosted infrastructure

• Experience with server hardware, for example Hypervisor or ESXI server builds

• Extensive experience with MS server 2012, 2016, and 2019 operating systems

• Extensive experience with Active Directory management, maintenance, Entra ID, and Azure administration.

• TCP/IP, network monitoring and tools and technical writing principles and practices

• Strong sense of customer focus, ownership, urgency, and drive

• Strong understanding of SSL, Internet (SMTP, LDAP, DNS), TLS, and other networking protocols.

Added bonus if you have:

• Experience in Linux Administration

• Azure Foundations Certification or above

• M365 Administration Certification

• CCNA

• Other Support Tools Experience a plus:  SCCM, WDS, WVD, iBoss, Crowdstrike, IIS, BigFix, ServiceNow, etc

What we offer you

• A competitive salary and benefits.

• Great workspaces with dedicated and motivated colleagues.

• A variety of career development tools, resources, and opportunities.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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