THIS WILL BE YOUR TEAM
We are small international team of 9 based in new modern Visionary office right next to the metro station. Our team collaborates with India and U.S. location. We are focused on work-life balance with flexible working hours.

THIS WILL BE YOUR ROLE
We act as a middle step between our client, representing an agriculture industry, and their dealership located worldwide, covering a service in Portuguese, French, German, Italian and Polish language. Our role is to support client in correct warranty claim validation, eliminating unjustified costs and if necessary, identifying and addressing suspicious behaviors of dealers. On the other hand, we cooperate also with dealers to understand their challenges in various repairs, guiding them through the process to solve any discrepancies being in breach of defined warranty agreements.

Your main responsibility will be written communication with dealers and daily use of foreign languages. You will be learning the basics of mechanics, verifying claim information through several online tools like parts catalogue or technician advisory tool and SAP. No prior automotive/mechanics or SAP knowledge is required for this role as team will provide you with the necessary training.

You will get an opportunity to meet our client representatives who visit us almost yearly and participate in regular conference calls related to process clarifications. You can improve your knowledge of PC tools and learn new applications used in the corporate world. It is important to perform all our activities accurately and with respect to given deadlines.

THIS IS WHAT YOU ALREADY HAVE

• enjoy communicating in foreign languages
• good knowledge of English (company, client and team core language)
• advanced Portuguese (B2 level)
• friendly and open minded, efforts to learn and improve
• independent, good decision-making ability
• focused to deliver required performance results but also detail oriented
• like to share knowledge and experience
• ready to support your co workers, help one another when a need arises
• have at least basic knowledge of MS Office package Outlook, Excel, Word

WE OFFER
 

Flexibility:

• Flexible working arrangements (time & place of work)

Recognition:

• Flexible Benefit System - budget to be spent on services of your choice
• Competitive bonus structure
• Refer-a-Friend – get a bonus in the employee referral program
• Loyalty rewards

Future:

• Wide range of trainings and expert lectures
• Employee share purchase plan
• Pension / Life insurance contribution

Leisure & Health:

• 5 extra days off
• Sick leave salary compensation
• Employee assistance services (professional psychological, financial and legal help)
• Multisport card

 

Almost a match?

Don’t worry - apply anyway! We value potential just as much as experience.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.