The Reference Data Services Analyst 1 is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.

Responsibilities:

• Remediates data in the Clients and Security Coding systems
• Performs trend analysis and identifying root causes Implementing or suggesting solutions based on the root cause analysis
• Liaises with other teams globally to ensure data quality is remediated
• Provides a high level of customer service to our internal stakeholders
• Owns ad-hoc projects from inception through to completion
• Provides tangible metrics to Management
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Managing various data remediation work streams Projects Knowledge
• Experience of maintaining client static data within a capital markets environment
• Takes ownership of allocated work and is accountable
• Able to identify, trouble shoot issues and ultimately escalate
• Financial services related qualifications

Education:

• Bachelor’s/University degree or equivalent experience

The DRO Learning and Development Specialist will be part of a global team focused on creating, maintaining, and delivering training and procedures for the wider for Citi’s Data & Regulatory Operations (DRO) organization including process change, policy, and Series 99 functions for the Entity Data Management, Accounts Control, Securities and Pricing, Client Onboarding teams.

The Data Procedure & Training Portfolio Management team within the Data & Regulatory Operations (DRO) organization consolidates, develops, expands, and formalizes both procedures and training in line with Citi standards and policies. The role will be responsible to create and support centralized and standardized Global Training Framework, which is scalable and auditable, to ensure all regulatory and process change requests are supported with corresponding learning activity, follow comprehensive training impact assessment to identify most suitable method of training delivery and undergo analysis and multi-tiered approval mechanism. Additionally, the Learning and Development Specialist will assist with ensuring that Global Training Framework and training portfolios are maintained over time as processes, procedures, and technologies change.

This role will report to the Procedure Development Senior Manager within the DRO Data Governance team.

Responsibilities:

• Create and maintain various types of training outputs, from instructor-led materials to web-based trainings to provide exceptional training offering required for managers, checkers, and other specialised roles.
• Assist with training assessments and identify training needs for complex policy and non-regulatory changes.
• Work with business partners and stakeholders for various changes to design training curricula and materials, selecting the most effective training methodology to meet the desired objectives.
• Support delivery on Book of Work projects through training design and implementation.
• Ensure that staff is equipped with the requisite process knowledge to perform to operational management standards.
• Ensure all learning events are tracked via GLMS and generate meaningful and user-friendly MIS.
• Work Shift: UK hours

Qualifications:

• 1 to 2 years of experience in training design and development is a must.
• 2 to 3 years Operations/ back-office experience in Banking industry is desirable.
• Excellent one-on-one and group presentation/facilitation skills.
• Strong communication, teamwork, attention detail and organizational skills.
• Ability to multitask and adapt to changing environment.
• Flexible with global working hours, on need basis.

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Job Family Group:

Operations - Services

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Job Family:

Reference Data Services

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Time Type:

Full time

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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