Company Profile:

CaptiveAire is the nation’s leading manufacturer of commercial kitchen ventilation systems, and now provides a complete solution of fans, heaters, ductwork and HVAC equipment.  For over 40 years, we’ve led the industry with innovative technologies, unmatched service, competitive pricing, and rapid lead times.

CaptiveAire maintains a network of over 90 sales offices in the U.S. and Canada and six strategically located manufacturing plants in North Carolina, Iowa, Oklahoma, California, Pennsylvania and Florida.

The Job at a Glance

As an integral part of our rapidly growing team, HVAC Parts Specialists are primarily responsible for answering inbound calls and emails, determining what parts are required, and fulfilling orders while providing an exceptional customer experience! We’re looking for a meticulous and detail-oriented candidate that wants to take their technical skillset to the next level!

 A Typical Day

• Answer inbound calls to assist our external customers with parts identification and ordering
• Handle emails pertaining to part identification and ordering
• Research and escalate requests by navigating through BOM’s, equipment manuals, technical diagrams, and parts listings,  to identify the correct part number information
• Log details of each call/email
• Deliver top-notch customer service by effectively communicating part information in a professional and friendly manner

 To Land This Opportunity

• You have at least 2 years of experience in a role that enabled you to be intimately familiar with HVAC parts.
• You enjoy problem-solving and thrive in a fast-paced environment
• You’re detail oriented and believe in doing the right thing
• You enjoy working with people and take pride in providing an exceptional customer experience
• You are confident on the phone and have general computer skills
• You’re an all-star communicator and are fluent in English (both written and verbal). Bonus points If you are bilingual in English & Spanish!

 Benefits

• Medical, dental and vision insurance
• Disability & life insurance based upon election of medical insurance
• Paid holidays, vacation, and sick days based upon tenure
• 401k with employer match
• Flexible spending account (FSA)
• Tenure awards
• $2,000 sign-on bonus

Salary:

Competitive base salary with monthly bonus based on productivity and profits. 

Captive-Aire Systems, Inc. is proud to be an equal opportunity workplace. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

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