Tour Guide (SoFi Stadium)

Posted:
10/17/2025, 8:05:17 AM

Location(s):
California, United States ⋅ Los Angeles, California, United States

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Customer Success & Support

LEGENDS GLOBAL

Legends Global redefines excellence in sports, entertainment, and live events. We combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development, venue management, and event booking to revenue strategy and hospitality.

Legends Global brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

Responsibilities:

  • Provide exceptional customer service to stadium visitors
  • Welcome each visitor and serve them as they begin the tour
  • Maintain a professional image and pleasant demeanor at all times
  • Be knowledgeable about all parts of the stadium that are on the tour route and in the script.
  • Facilitate a group getting through the stadium in a safe and effective way
  • Work with fellow team members to keep tour route monitored in an effective manner
  • Know which tours are available on a day-to-day basis
  • Communicate with teammates and supervisors via 2-way radio
  • Ensure safety of all visitors
  • Must have at least 3 days of full availability each week

Qualifications:

  • Have relevant customer service experience
  • Must have excellent interpersonal skills
  • Must be able to memorize and recite all tour script facts and information
  • Ability to demonstrate a positive, team-oriented attitude
  • Must be comfortable serving visitors of all backgrounds and ages
  • Must be willing to be flexible with their schedule and daily assignments
  • Must have internet access for scheduling purposes
  • Ability to stand for long periods of time, walk long distances, use escalators and operate elevators
  • Ticketmaster Host experience is a plus
  • Bilingual skills are a plus
  • Computer experience needed

PHYSICAL REQUIREMENTS:

  • Ability to stand, sit, use of hands to handle, or feel, reach with hands and arms
  • Ability to walk long distances
  • Ability to lift and/ or move up to 25 pounds

Compensation: $20.00/hr

Practice safe work habits follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Qualifications

  • Skills
  • Preferred
  • Customer Service Expert
  • Behaviors
  • Preferred
  • Team Player: Works well as a member of a group
  • Enthusiastic: Shows intense and eager enjoyment and interest
  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
  • Motivations
  • Preferred
  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
  • Self-Starter: Inspired to perform without outside help
  • Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
  • Education
  • Preferred
  • High School or better.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

ASM Global

Website: https://www.asmglobal.com/

Headquarter Location: Los Angeles, California, United States

Employee Count: 10001+

Year Founded: 2019

IPO Status: Private

Industries: Customer Service ⋅ Event Management ⋅ Events ⋅ Innovation Management ⋅ Media and Entertainment