Posted:
4/6/2026, 2:08:12 AM
Location(s):
North Carolina, United States ⋅ Winston-Salem, North Carolina, United States
Experience Level(s):
Junior ⋅ Mid Level
Field(s):
Customer Success & Support
Workplace Type:
Hybrid
Department:
Status:
Benefits Eligible:
Hours Per Week:
Schedule Details/Additional Information:
Position FTE: 1.0 Position Status: Full time Position Location: Winston-Salem Region
This position is eligible for a hybrid 3 in-office, 2 out of office day work schedule.
Pay Range
$28.55 - $42.85EDUCATION/EXPERIENCE:
MINIMUM ACCEPTABLE QUALIFICATIONS
Bachelor's degree in related field and 3 years' experience; or an equivalent combination of education/experience.
LICENSURE, CERTIFICATION, and/or REGISTRATION:
ESSENTIAL FUNCTIONS:
1 . Provides overall coordination and management of evaluations and student evaluation records business processes.
2. Maintains an extensive knowledge of school and the Liaison Committee on Medical Education (LCME) accreditation guidelines, policies and procedures related to processing academic records. Coordinates, manages, and recommends changes to programs and processes based on accreditation regulations and university policies. Responsible for the day to day interpretation, implementation, and communication of policies and procedures.
3. Maintains confidentiality of student records in compliance with the Family Educational Rights and Privacy Act. Ensures that student records are maintained in a professional and secure manner. In coordination with the Office of Student Records, interprets the rules and regulations for the retention, disposal, and archive of student records.
4. Directly supports Medical Education faculty members and provides administrative backup/support. Provides customer service to faculty, students, and administrative areas related to examination administration, grading, evaluations of student academic performance, and progression through the MD curriculum as required by the MD Policy on Satisfactory Academic Progress. Manages communication with students, faculty, and other university units regarding evaluations services for the M.D. program.
5. Collaborates with Medical Education Leadership to manage preparation for, processing of, and reporting on academic evaluation activities each term.
6. Evaluates records for drop/add; withdrawals, and grade changes. Grants permissions for enrollment in restricted courses.
7. Manages collection, recording, maintaining, and reporting of grades related to academic performance and student progression through the MD curriculum.
8. Implements student-centered workflows that are efficient and effective, ensuring that exam grades, class rank, and request for official academic evaluation information are provided in a timely manner.
9. Responds to direct requests from faculty and students through phone, email, and assisting visitors in the office. Resolves complex situations with students, faculty and other constituents regarding requirements for satisfactory student performance in the MD curriculum.
10. Develops and implements proactive business solutions to enhance the efficiency and productivity of evaluation services business practices. Ensures that faculty, students, and staff receive accurate and up to date information regarding evaluation, student records, and course management.
12. Directly supports the Assistant Professor of Medical Education overseeing the Office of Evaluations, and provides administrative backup/support utilizing specialized skill and expertise in evaluations processes. Support and advises MD students regarding academic performance through the student life cycle.
13. Manages evaluations follow-up by running reports, develops communication strategies for MD program student and faculty cohorts, and maintains reports/spreadsheets for student populations and the Department of Medical Education.
14. Make recommendations to departmental faculty and leadership for continuous quality improvement related to processes for evaluations as required by accreditation guidelines
15. Independently interpret exam item analysis statistics and provide consultation, expert advice and recommendations to course directors for exam question review. Maintain student exam database and construct data files that contain longitudinal student performance data for reporting as well as for school leadership for internal monitoring.
16. Assists with training and documentation of processes and procedures in all areas of evaluations services.
17. Oversees the work of other staff and faculty assisting in the performance of evaluations related activities.
SKILLS & QUALIFICATIONS:
Prior experience working with evaluations
Experience with databases and spreadsheets
Excellent organizational skills
Demonstrated critical thinking and decision making skills
Strong interpersonal and customer service skills.
WORK ENVIRONMENT:
Clean, comfortable and well-lit
Busy office environment
PHYSICAL REQUIREMENTS:
Amount of time spent performing the following activities:
0%
35%
65%
to
to
to
35%
65%
100%
N/A
Activity
x
Standing
x
Walking
x
Sitting
x
Bending
x
Reaching with arms
x
Finger and hand dexterity
x
Talking
x
Hearing
x
Seeing
x
Lifting, carrying, pushing and or pulling:
x
20 lbs. maximum
x
50 lbs. maximum
x
100 lbs. maximum
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
Benefits and more
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
Website: https://atriumhealth.org/
Headquarter Location: Charlotte, North Carolina, United States
Employee Count: 10001+
Year Founded: 1940
IPO Status: Private
Industries: Health Care ⋅ Medical ⋅ Non Profit