Job Overview

As the leader in delivering an elite and differentiated service experience, the Financial Service Professional will be responsible for supporting our top advisors (Summit Qualifiers) within our Premium Support Pod model.  The Premium Support Pod brings together service, case management, supervision, relationship management and marketing regulatory review functions into one dedicated team.

This personalized approach is an integral factor in building an effective relationship with our top advisors by taking a consultative approach in solving complex scenarios: taking ownership, partnering effectively with internal partners and being empowered to deliver solutions. 

What are we looking for?

We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work. 

 

Responsibilities

• Research complex situations, set customer expectations, and define the actions necessary to resolve the situation

• Assume ownership of the inquiry and see it through to a timely resolution

• Complete operational tasks including data input

• Communicate with internal departments to improve processes and timely processing

• Actively participate in customer service training and other training to remain current with operational policies and procedures

• Communicate operational and financial industry policies and procedures.  Work to accommodate resolution outside of normal procedures when necessary

• Monitor and respond to email correspondence in a timely manner

• Work in a team environment assisting team members with questions & handling escalated items

• Assist with projects to improve the advisor experience and overall efficiency

• Research the key performance metrics of our advisors, including NIGO reporting, to enhance efficiency and identify critical insights for process improvements

• Utilize management for guidance when dealing with an escalation in order to work through and resolve the escalation while keeping ownership.  Assist in the resolution of escalated issues

• Identify process/procedure enhancements that drive the business forward and promote change

• Assists and/or conducts team huddles

 

​Requirements

• Strong MS Office skills, Beta experience preferred

• Strong customer focus, excellent verbal and written communication skills, a strong work ethic, and extremely organized

• 3 years of previous customer service experience

• 1 year of LPL experience in the Service Center, S360+ preferred

• Trained in New Accounts, Direct Business, Account Transfers, and Move Money

• SIE required within 90 days 

 

 

Pay Range:

$27.48-$45.81/hour

 

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

 

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

For further information about LPL, please visit www.lpl.com.

Join LPL Financial: Where Your Potential Meets Opportunity

At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation’s leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services.

Why LPL?

• Innovative Environment: We foster creativity and growth, providing a supportive and responsive leadership team. Learn more about our leadership team here!

• Limitless Career Potential: Your career at LPL has no limits, only amazing potential. Learn more about our careers here!

• Unified Mission: We are one team on one mission—taking care of our advisors so they can take care of their clients. Learn more about our mission and values here!

• Impactful Work: Our size is just right for you to make a real impact. Learn more here!

• Commitment to Equality: We support workplace equality and embrace diverse perspectives and backgrounds. Learn more here!

• Community Focus: We care for our communities and encourage our employees to do the same. Learn more here!

• Benefits and Total Rewards: Our Total Rewards package goes beyond just compensation and insurance. It includes a mix of traditional and unique benefits, perks, and resources designed to enhance your life both at work and at home. Learn more here!

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum.  During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card.  Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.

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