BASIC FUNCTIONS: This position performs moderate research, design, and systems engineering assignments. This position is also responsible for management support and triage with an on-call rotation.

QUALIFICATIONS:

• 3-5+ years of Systems Engineering experience. A minimum of 3 years is expected. Preferable 4-5+

• BS Engineering/Computer Science or equivalent experience required

• Emphasis on Systems Engineering and/or Job Control Management is preferred

TECHNICAL SKILLS:

• Good and advanced understanding of SQL Language and SQL Server is required.

• Some basic programming experience in either C# of F# is desired but not required.

• Basic problem-solving skills. These skills are key to the job.

• Basic knowledge of storage systems such as Linux kernel, UNIX kernel, UNIX file system, AWS environments and Windows Servers infrastructure.

• Knowledge of scripts for automation is helpful.

• Ability and desire to learn new processes and technologies.

• Basic oral and written communication skills.

ACCOUNTABILITIES:

• Construct queries and/or scripts for processing of workloads by system.

• Deploy application to production systems and perform appropriate post-deployment validation.

• Apply basic problem-solving skills in multiple operating environments to support assignments involving the execution of a series of related tasks.

• Apply basic knowledge of system components in completing assigned tasks (i.e., storage systems, Linux kernel, UNIX kernel, UNIX file system and Windows infrastructure).

• Diagnose system performance problems.

• Install or troubleshoot programs within system environments.

• Perform online system functions to assist with tasks encountered in execution of daily responsibilities such as utility functions and editing of files.

• Assist in the development lists/scripts for execution of commonly used processes and automation of simple tasks.

• Provide prompt recovery and problem escalation for the exceptions, extrapolating and integrating information within defined boundaries, using multiple system management and problem management tools.

• Assist in daily support of the systems/products assigned, through early detection and pursuit or changes in system responses or operation.

• Work closely with support groups to refine system monitoring and reporting, and to assist them in their analysis and problem recovery.

• Proper documentation and closure of tasks, changes, and requests.

• All other duties as assigned.

ADDITIONAL INFORMATION:

The person who will be successful in this role:

- Is a go-getter and does not wait for other to direct him

- Has excellent problem-solving skills

- Is methodic and disciplined with work

- Documents all things

- Following expected workflow and does not act independently when is not needed

- Is a fast learner and has the ability to operate in different systems and areas

- Has the basic needs requested and is proficient with systems and database management

- Is willing to adapt and learn

- Communicates easily and well with others in the team and with other teams requesting assistance.

TOP 3 must-have skills to have (Measurable skills, technologies, etc.)

a.) Diagnose system performance problems related to communications, systems and/or databases

b.) Has good/excellent SQL language skills

c.) Has experience with job control systems and/or batch processing applications

TOP performance indicators to hire this person as full time (Meeting deadlines, quality of work, etc.)

- Disciplined approach to work

- Full documentation of work done

- Fast turn-around results with systems that are down

- Excellent communication skills and team work

- Easily approachable

- Good performance as part of a team. Not a rogue individual that acts outside team guidelines

- Willing to adapt

- His/Her skills are respected by other teams that need his/her support

- Keeps client operations as top priority

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