Job Title

Customer Concession Specialist

Job Description

Customer Concession Specialist:
Supports the accurate and timely resolution of customer concessions by managing sales order exceptions, returns, credits, and related activities across the end-to-end order lifecycle.

Your role:

• Coordinate and oversee manual and automated sales orders, including returns and concession flows, to ensure accurate processing and full visibility of the order lifecycle.

• Manage order exceptions and non-touchless scenarios, identifying root causes and resolving issues efficiently to maintain service levels and operational integrity.

• Monitor order receipts and statuses, providing clear and timely updates to internal stakeholders to support informed decision-making.

• Execute and guide administrative sales order processes from intake through financial recognition, ensuring compliance with established procedures.

• Collaborate with cross-functional teams such as supply chain, quality, finance and legal to resolve discrepancies and maintain clean, accurate order records.

You're the right fit if

• You’ve acquired 2+ years of experience in Order Management, Logistics, Customer Operations, or a related field.

• Your skills include supply chain fundamentals, troubleshooting and root-cause analysis, and experience working with ERP systems.

• You have a High School Diploma or Vocational Education, or a Bachelor’s degree in Business Administration, Supply Chain, Operations, or a related field.

• You are knowledgeable in SAP, or an equivalent ERP systems and MS Office Suite (advanced Excel).

• You’re a detail-oriented, proactive communicator who works well across teams, manages multiple priorities, and helps prevent escalations through timely and effective issue resolution.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

This is an office role.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

•Learn more about our culture.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.