Posted:
10/16/2024, 6:46:01 AM
Location(s):
District of Columbia, United States ⋅ Washington, District of Columbia, United States
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Software Engineering
As a Tier 2 NOC Network Administrator, you'll be challenged with hard complex support problems where you will coordinate with other NOC and Operational staff and be asked to lead and perform platform upgrades. You are expected as one of the leaders on the Network team to coordinate ticket acceptance and resolutions. You will develop technical resolution reports for critical outages in the Network.
This NOC Tier 2 role will work Wednesday-Saturday from 22:00-08:00.
In this role the Network Administrator will be responsible for:
Performing System patching and IAVA patches to network routers and switches.
Performing IOS and Software upgrades.
Draft Standard Operating Procedures (SOP) for network operations.
Troubleshooting systems failures and accessibility problems within the network to our services.
Monitoring network performance, track usage and develop capacity planning reports.
Making recommendations that enhance operational efficiencies for network monitoring, management, and overall operations.
Uses experience and knowledge articles to understand/implement potential workarounds.
Updates knowledge articles and handles "how to" questions.
Support KM management by entering solutions into the Solutions database.
Support engineering design data calls.
Support new/enhanced network implementation, installation, and technical refresh projects within a site or locale.
Preform Network ticket resolution.
Support Network ticket closure across Network OPS staff to include:
Completes initial categorization of Service Requests (type, sub-type, location device, priority, etc.)
Use administrative access to the network to provision new switches, router, VLANs and Krypto.
Uses administrative access to network components to research errors, incidents, problems and to perform incident analysis and identify potential problems.
Routing Service Requests to the appropriate organization required for incident resolution.
Performs root cause analyses.
Completes problem resolutions associated with incident ticket(s).
May configure, deploy, manage, and maintain Network monitoring systems used by the technicians to ensure availability and overall performance of system and services.
Qualifications:
Required:
IAT II
TS/SCI security clearance with ability to obtain a CI poly
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Your potential is limitless. So is ours.
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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.
The proposed salary range for this position is:
$78,700 - $165,300Website: https://caci.com/
Headquarter Location: Arlington, Virginia, United States
Employee Count: 10001+
Year Founded: 1962
IPO Status: Public
Industries: Software