Location Details: India WeWork(Gurgaon)

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is a hybrid position. You’ll divide your time between working remotely from your home and an office, so you should live within commuting distance. Hybrid teams may work in-office as much as a few times a week or as little as once a month or quarter, as decided by leadership. The hiring manager can share more about what hybrid work might look like for this team.

Join Our Team

Are you passionate about running and maintaining systems to improve user experience and business outcomes? If you thrive on resolving technical challenges and collaborating with cross-functional teams, we want to talk to you!

We’re seeking a highly skilled System Administrator with expertise in LivePerson or Salesforce to improve our platform's efficiency and reliability. This role plays a critical part in managing system integrations, optimizing performance, and ensuring seamless data flows that enable exceptional customer service experiences!

Role Description...

We need an experienced System Administrator to join our Care Transformation team. Your primary responsibility will be to contribute to the development of our next-generation contact center platform. Work closely with skilled engineers to build and maintain critical infrastructure for data-driven insights on our care platform.

What you'll get to do...

• Actively write clean, maintainable and efficient code on important projects
• Optimize applications for maximum speed and reliability
• Participate in code reviews and contribute to team and personal learning
• Help drive releases, on-call rotation, production incident response, and post-mortems
• Troubleshoot and debug issues across the stack

Your experiences should include...

• Prior experience of 3 to 5 years configuring and maintaining large deployments of third-party systems
• Strong understanding of system integration, API configurations, and data flows
• Proficiency in configuring user roles, permissions, and platform settings at scale
• Hands-on experience with system performance monitoring and troubleshooting
• Experience developing customized reports, dashboards, and metrics to track performance indicators
• Familiarity with scripting languages (e.g., JavaScript) for system customization
• Excellent problem-solving and analytical skills
• Strong communication skills, with the ability to collaborate effectively across teams

You might also have...

• Prior experience with LivePerson or Salesforce CRM software
• Familiarity with cloud infrastructure and the use of standard methodologies for system deployment
• Experience with automation tools to improve operational efficiency

We've got your back...  We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to [email protected]. 

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.