Customer Service Associate (Temporary)

Huntsman is seeking a Customer Service Associate (Temporary) supporting the Polyurethanes Division located in San José, Costa Rica. This position will report to the Customer Service Manager.

Job Scope

We are seeking a detail-oriented and motivated professional to join our Customer Service team within the Supply Chain department. This role will be responsible for managing purchase orders and communication with customers, ensuring seamless operations and delivering excellent customer service.

In summary, as the Customer Service Associate (Temporary), you will:

• Manage day-to-day relationships and orders for assigned customer accounts, providing professional, trustworthy, and proactive service.
• Handle customer orders, issues, product returns, cancellations, complaints, quotes, documentation requests, and same-day order entry.
• Contribute to customer service metrics (order entry time, confirmation time, cancellations, etc.).
• Apply service standards (“business rules”) to customer ordering and delivery processes.
• Communicate regularly with customers and/or sales representatives regarding account status.
• Collaborate with Finance, Supply Chain Planning, and Logistics to resolve order blocks.
• Data Management: Maintain and update customer master data in the system, ensuring accuracy and completeness.
• Collaboration: Work closely with Supply Chain, commercial, and other departments to resolve operational customer-related issues.
• Compliance: Ensure all customer data management activities comply with company policies and regulations.
• Documentation: Maintain detailed documentation of data management processes and procedures.
• Balance workload (orders, calls, emails) with strong multitasking and prioritization skills.
• Demonstrate Huntsman’s customer service values in all interactions.

Qualifications

You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

The candidate must have an unrestricted right to work for Huntsman in Costa Rica.

All candidates are expected to work at our office in AFZ, Heredia on Mondays, Wednesdays, and Thursdays. Please note that there may be occasions where additional office days are required, due specific business needs.

Minimum Qualifications

• Completed or currently pursuing a degree in Business Administration, Supply Chain Management, International Trade and Business, or a related field.
• One year of experience in customer service with a strong focus on customer engagement.

Skills and knowledge

• Strong attention to detail and accuracy.
• Excellent organizational and time management skills.
• Written and spoken proficiency in English (B2+) and Spanish.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

Preferred Qualifications

• Basic project management skills (preferred).

Working Environment

• Physical and working conditions, if applicable.