Senior System Engineer - Application Prod Support

Posted:
1/9/2025, 8:11:29 AM

Location(s):
Noida, Uttar Pradesh, India ⋅ Uttar Pradesh, India

Experience Level(s):
Senior

Field(s):
IT & Security ⋅ Software Engineering

At CoreLogic, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

In India, we operate as Next Gear India Private Limited, a fully-owned subsidiary of CoreLogic with offices in Kolkata, West Bengal, and Noida, Uttar Pradesh. Next Gear India Private Limited plays a vital role in CoreLogic's Product Development capabilities, focusing on creating and delivering innovative solutions for the Property & Casualty (P&C) Insurance and Property Restoration industries.

While Next Gear India Private Limited operates under its own registered name in India, we are seamlessly integrated into the CoreLogic family, sharing the same commitment to innovation, quality, and client success.

When you join Next Gear India Private Limited, you become part of the global CoreLogic team. Together, we shape the future of property insights and analytics, contributing to a smarter and more resilient property ecosystem through cutting-edge technology and insights.

Job Responsibilities

• Provides 24x7 Operations, Deployment and Incident Support on a rotational basis with other team members.

• Manages the incident and problem resolution process:

Analyzes and classifies incident and issue tickets. Ensures issue log contains appropriate and complete information.

• Plans and executes configuration management activities related to code promotionand client specific requests:

Contributes to the development and update of the configuration management plan related to code promotion as directed.
Develops, maintains and uses production monitoring tools.
Follows an established, documented process for code migration and reports exceptions.
Partners with software vendors to configure packaged software in the supported environments.

• Supports application, hardware, and software health and resiliency:

Supports root-cause analysis on intermediate to moderately complexincidents to provide future application, hardware and/or software resiliency.

• Proactively monitors and supports production environment:

Coordinates with others to develop and maintain the production environment for broader and more complex applications/infrastructure.
Checks application/infrastructure health logs, statistics, job history, and script results to determine need for action. Follows procedures methodically for ensuring uniform monitoring.
Analyzes hardware and system software needs for the production system. Identifies improvement opportunities.

• Provides on-call support and escalates and coordinates resolution with other groups:

Responds to calls, determines severity, and takes action within the specified service level for rapid response support.
May participate on incident troubleshooting calls with customers.
Resolves incident/problem or escalates as needed.
Documents incident resolution and posts to appropriate logs for future reference.

• Creates operational support tools for monitoring and reporting application/infrastructure health:

Designs operational tools to support application/infrastructure health monitoring and reporting needs. Independently creates operational tools.

• Loads and maintains test data in cooperation with Quality Engineers:

Gathers requirements for test data for multiple business functions or applications.
Develops test data for the application area or specific test as directed.

• Builds, cultivates, and maintains long term relationships across all applicable stakeholder teams.

Manages the expectations of customers. Assists in maintaining contact with software vendors and other groups external to the organization.

• Supports process improvements that contribute to Operational Excellence:

Identifies opportunities to improve internal team processes or supported business's processes, products, or services

• Mentors and coaches peers and colleagues:

Provides informal training to all levels on the team. Proactively identifies areas for improvement in team members and provides positive feedback on suggestions for improving processes.

Job Qualifications:

5+ years professional work experience
Experience with Cloud platforms such as Microsoft Azure and Google Cloud Platform (GCP), Dev Ops life cycle such as Linux System Administration, Build and Release Management, Continuous Integration, Continuous Deployment, Configuration Management, and Containerization
Knowledge of Azure DevOps, Ansible, Terraform & IaC scripting
Knowledge of programming and scripting fundamentals (Bash, PowerShell, Visual script)
Strong communication skills
Strong attention to detail and excellent analytical capabilities
A desire to write tools and applications to automate work rather than do everything by hand.
Passionate about Continuous Build, Integration, Test, and Delivery systems
Knowledge of implementation of few of the following: Networking, DevOps, Security, Compute, Storage, Containers
Demonstrated hands-on experience with cloud solutions, specifically GCP and Azure
Ability to learn and apply new technologies quickly.
Understanding of Agile, SCRUM, and Continuous Delivery
Excellent interpersonal and organizational skills, ability to handle diverse situations, multiple initiatives and rapidly changing priorities

Required Skills:

Application Support tools
Cloud Platform and Solutions (GCP / Azure)
OS – Windows, Linux
App Stack: IIS, .net,
DB: MS SQL, SQLMI, Postgres
Windows Server administration
ITIL – basic level
Elastic stack
Jenkins, GitHub, Azure DevOps
Agile Methodology
Performance Analysis – platform and application

CoreLogic's Diversity Commitment:

CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.

Equal Opportunity Employer Statement:

CoreLogic is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to religion, race, caste, sex, descent, place of birth, residence or any of them, be ineligible for, or discriminated against in respect of, any employment or office under the State. CoreLogic maintains a Drug-Free Workplace.

Please apply on our website for consideration.

Global Applicant Privacy Policy | CoreLogic®

Connect with us on social media! Click on the quicklinks below to find out more about our company and associates.

CoreLogic

Website: https://corelogic.com/

Headquarter Location: Irvine, California, United States

Employee Count: 10001+

Year Founded: 1991

IPO Status: Delisted

Last Funding Type: Private Equity

Industries: Analytics ⋅ Government ⋅ Property Management ⋅ Risk Management ⋅ Software

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